Rightpoint, an independent customer experience agency based in Chicago, IL, focuses on digital transformation in many fields including health, retail, manufacturing, financial services, and professional services.
Using data, insight, strategy, design, and technology, Rightpoint creates impactful digital experiences that transform its clients’ businesses.
From cutting-edge Modern Workplace apps and compelling customer experience scenarios to solutions that utilize Internet of Things devices and Artificial Intelligence, Rightpoint has been a Microsoft Partner Network (MPN) member since its founding.
As a part of the MPN, Rightpoint joined the exclusive Microsoft Customer Engagement Alliance, consisting of five industry leading partners that work to consistently redefine the field. Adding to its MPN membership, Rightpoint has earned five gold competencies across many Microsoft business productivity and cloud solutions.
The need for a deeper solution
Grant Thornton is an accounting firm headquartered in Chicago, IL, and a longtime user of the Microsoft Office 365 suite. The global company was struggling with its disparate software solutions and needed a single, unified, and personalized experience for its staff to collaborate knowledge and access important shared data. However, the customizable integration Grant Thornton required was greater than what the standard Microsoft Office suite could provide.
To develop this digital transformation experience, Grant Thornton turned to longtime partner Rightpoint, who had previously built the company’s foundational knowledge management strategy. Grant Thornton knew that Rightpoint has the skills to build a solution that would address its needs and deliver a truly next-generation, modern workspace.