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Online Services (OLS) activation email

Last Modified 2022-03-04

Microsoft will send an email notification to the online services manager (OSM) listed on the Volume Licensing (VL) enrollment when the first order for a service is placed under an enrollment. The subject line of the email will read ""Sign in or register to start using your new subscription."" Topics include:
1. Introduction
2. OSM change prior to activation
3. Change to OSM email address
4. Contact information change request (CICR)
5. FAQ
6. Reasons for not receiving the activation email
7. Resources and support

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