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Premier Support for Partners

Get managed support and proactive services across the full Microsoft platform.

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More than just a support plan

Microsoft Premier Support for Partners offers complete, end-to-end managed support across the full Microsoft platform to meet your complex needs, expand your capabilities in the cloud, and collaborate more strategically with Microsoft.

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Resolve issues quickly

Get the fastest response times for you and your customers—and critical situation support for the most pressing cases.

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Account management

Benefit from a designated account manager for escalation management, collaboration with Microsoft, and support planning.

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Proactive services

Workshops and other proactive services for you and your customers that enrich knowledge and drive customer adoption.

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Enhanced solutions

Solve complex IT challenges and ensure maximum uptime with our in-depth support services.

“Premier Support for Partners is a logical choice to grow for a developed and mature organization.”

—Rik Dubbink, CTO of CRM Partners

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What’s included?

Our fact sheet details the features that can help you expand your services portfolio.

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Read real stories of partners just like you

Learn how other Microsoft cloud partners have used Premier Support for Partners to maximize revenue and drive customer value.

Bechtle AG, Data#3, and Comms-care

Explore a collection of case studies highlighting the success of partners using Premier Support for Partners.

Download case study

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Capgemini

See how Capgemini used Premier Support for Partners to expand its proactive support capabilities and improve customer experiences.

Explore case study

Navisite

See how Navisite used Premier Support for Partners to deliver managed Office 365 support services up to 50 percent faster.

Read case study

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Spark NZ

See how Spark used Premier Support for Partners to increase their technical readiness and meet evolving compliance regulations.

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Compare our partner support plans

Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft AI Cloud Partner Program core benefits provide.

Compare plans

Take the next step

Find out how Premier Support for Partners can set you and your customers up for long-term success.

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