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Compare partner support plans

Watch this video to see how to pick the right partner support plan for your business. Then see a side-by-side comparison below.

	Microsoft AI Cloud Partner Program technical benefits	Advanced Support for Partners	Premier Support for Partners
	Learn more	Get details	More info
Best for	Partners who need foundational support for establishing their businesses	Partners who need elevated, cloud-focused support for growing their businesses	Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities
Microsoft products and services supported	Cloud, hybrid, and on-premises¹	Cloud	Cloud, hybrid, and on-premises
Support delivery	Remote to partner	Remote to partner	Remote and on-site to partner or customers
Support coverage	To partner on behalf of your customers	To partner on behalf of your customers	To partner on behalf of customers, or from Microsoft directly to customers⁴
Support case severity/initial response times	Minimal business impact (Sev C): <8 business hours³ Moderate business impact (Sev B): <4 hours Critical business impact (Sev A): <2 hours	Minimal business impact (Sev C): <4 business hours³ Moderate business impact (Sev B): <2 hours Critical business impact (Sev A): <1 hour	Minimal business impact (Sev C): <4 business hours³ Moderate business impact (Sev B): <2 hours Critical business impact (Sev A): <1 hour And critical situation support
Cloud enablement services	Technical services, including webinars and consultations	Cloud consults Cloud optimization reports	Extensive Premier catalog² of proactive services focused on cloud, hybrid scenarios Office 365, Azure, and Dynamics 365 workshops and webinars
Proactive and advisory services	Guidance based on best practices to help you plan and publish your Microsoft cloud services or applications and accelerate the closure of sales opportunities.	Cloud consults	Premier advisory services: personalized time with Premier field engineer² for deployment and migration Extensive Premier catalog²of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises
Training	Partner University	Partner University	Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers²
Account management		Pooled	Designated
Enhanced services²		Support Practice Enablement, cloud consults	Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct
Pricing (USD)		Starts at USD16,500 per year⁵	Contact our team for a tailored quote based on your needs
	Learn more	Buy now	Request a quote

Microsoft AI Cloud Partner Program technical benefits
	Learn more
Best for	Partners who need foundational support for establishing their businesses
Microsoft products and services supported	Cloud, hybrid, and on-premises¹
Support delivery	Remote to partner
Support coverage	To partner on behalf of your customers
Support case severity/initial response times	Minimal business impact (Sev C): <8 business hours³ Moderate business impact (Sev B): <4 hours Critical business impact (Sev A): <2 hours
Cloud enablement services	Technical services, including webinars and consultations
Proactive and advisory services	Guidance based on best practices to help you plan and publish your Microsoft cloud services or applications and accelerate the closure of sales opportunities.
Training	Partner University
Account management
Enhanced services²
Pricing (USD)
	Learn more
Advanced Support for Partners
	Get details
Best for	Partners who need elevated, cloud-focused support for growing their businesses
Microsoft products and services supported	Cloud
Support delivery	Remote to partner
Support coverage	To partner on behalf of your customers
Support case severity/initial response times	Minimal business impact (Sev C): <4 business hours³ Moderate business impact (Sev B): <2 hours Critical business impact (Sev A): <1 hour
Cloud enablement services	Cloud consults Cloud optimization reports
Proactive and advisory services	Cloud consults
Training	Partner University
Account management	Pooled
Enhanced services²	Support Practice Enablement, cloud consults
Pricing (USD)	Starts at USD16,500 per year⁵
	Buy now
Premier Support for Partners
	More info
Best for	Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities
Microsoft products and services supported	Cloud, hybrid, and on-premises
Support delivery	Remote and on-site to partner or customers
Support coverage	To partner on behalf of customers, or from Microsoft directly to customers⁴
Support case severity/initial response times	Minimal business impact (Sev C): <4 business hours³ Moderate business impact (Sev B): <2 hours Critical business impact (Sev A): <1 hour And critical situation support
Cloud enablement services	Extensive Premier catalog² of proactive services focused on cloud, hybrid scenarios Office 365, Azure, and Dynamics 365 workshops and webinars
Proactive and advisory services	Premier advisory services: personalized time with Premier field engineer² for deployment and migration Extensive Premier catalog²of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises
Training	Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers²
Account management	Designated
Enhanced services²	Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct
Pricing (USD)	Contact our team for a tailored quote based on your needs
	Request a quote

Not sure which plan is right for you?

Review a fact sheet that compares the plans and outlines your options.

Download now

Why should I choose a partner support plan?

Our partner support plans provide you with a unique set of capabilities to help keep your customers satisfied and your business growing.

Get prioritized support

Quickly resolve technical problems on behalf of your customers by partnering with Microsoft.

Collaborate closely with Microsoft

Get a direct line into Microsoft with a pooled or designated account manager.

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Maximize your potential

Optimize your entire customer journey to grow your business.

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Enhance your services

Include Microsoft IP into your offerings to generate new business opportunities.

Frequently asked questions

Which partner service and support plan is best for my business?

Advanced Support for Partners helps you support your customers and grow your cloud business at an economical, fixed price point. Partner with Microsoft to get prioritized support, pooled account management, and actionable cloud enablement services.
Buy now

Premier Support for Partners provides the most comprehensive support plan across cloud, hybrid, and on-premises. You can include Microsoft proactive services into your offerings, benefit from a designated account manager, and get the highest queue priority with critical situation support.
Request a quote

How do I purchase a paid service and support plan?

If you’re interested in Advanced Support for Partners, you can purchase the plan today.
Buy now

If you’re interested in Premier Support for Partners, you can initiate a discussion with a support specialist to build your tailored plan.
Request a quote

What are the available payment options for Advanced Support for Partners and Premier Support for Partners?

Advanced Support for Partners is available for purchase with an annual agreement, with the option to pay monthly or annually. Premier Support for Partners is available for purchase with an annual agreement.

How will account management help my business grow with Microsoft?

Account managers provide a direct line to Microsoft for escalation management, collaboration with Microsoft, and detailed support planning. With an account manager, you’ll get a customized service plan to align the benefits of a Support for Partners plan and your business objectives, monthly service reviews, and proactive services engagement to help you enhance your portfolio of offerings and extend Premier services and cloud enablement services to your end customers.

What are the most widely utilized proactive services available?

For Advanced Support for Partners, the most popular services available are cloud consults, cloud optimization reports, and Support Practice Accelerator. If you’d like to learn more about the benefits of these services, feel free to reach out.

For Premier Support for Partners, the most popular services available are designated support engineer, third-tier support, Azure Rapid Response, and Premier Support for Developers. If you’d like to learn more about the benefits of these services, feel free to contact us.

^{1 Please see Microsoft AI Cloud Partner Program core benefits for more information.}

^{2 Available for an additional fee.}

^{3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays.}

^{4 Partners can enhance their offerings by collaborating with Microsoft to deliver Premier services to their customers.}

^{5 Local prices and currencies may vary.}