The online learning path covers how to implement omni-channel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. You'll also learn how to design and implement service management visualizations and reports.
This learning path offers you resources to prepare for the Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant (MB-220) exam. Completing exam PL-200 plus exam MB-220 allows you to obtain the Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate designation.