Save the Children cut IT issues up to 60% with CoreView on Microsoft 365

Preventing misconfigurations from happening again

From rural America’s poorest communities to conflict-affected countries, Save the Children is a global non-profit organization dedicated to improving the lives of children in need. Save the Children's IT team navigates complex administration across 65 countries, 25,000 individuals, and 30 unique IT setups, with 19 sharing a Microsoft 365 tenant. Balancing the need to secure administrative rights while empowering local admins to conduct tasks like MFA resets without extensive global permissions posed a significant challenge.

In the heart of a transformative period, the organization encountered a critical issue: A simple misconfiguration by an employee altered a local email setting globally, inadvertently disrupting email access for 20,000 users. This incident underscored the complexities and risks inherent in managing a global IT system and highlighted the urgent need for a more refined, secure, and efficient management solution.

Surpassing expectations in tackling licensing and segmentation challenges

CoreView, initially chosen for its role-based controls and tenant segmentation, solved Save the Children's intricate issues. It soon showcased extensive value, especially in managing licenses, exceeding initial expectations, and proving indispensable for addressing the organization’s complex operational needs efficiently.

Robust security through granular access controls

By using CoreView’s virtual tenant technology and fine-grained role-based access controls, Save the Children implemented a fortified security system. With 110 virtual tenants, each unit was able to handle its own administration. This setup enabled helpdesk employees and local administrators to perform specific administrative tasks safely, without exposing sensitive operations or data to undue risk. Local teams can now resolve issues faster, which can cut escalations to central IT by 30 percent to 60 percent.

Enhanced license management and operational efficiency

CoreView tailored methods for Save the Children to manage users and licenses according to each country’s needs. This revealed how licenses were used and allocated and made the licensing process easier and faster. The reports and dashboards showed important information about license usage, accounts, permissions, and security, improving organizational performance.

Revolutionizing Save the Children's operations

The implementation of CoreView has been transformative for Save the Children, delivering substantial benefits across license management, operational efficiency, and security:

Improved security measures

The introduction of segmented tenants and role-based action controls has significantly strengthened Save the Children’s security measures, ensuring that access to sensitive data is tightly controlled.

Real-time license allocation and visibility

CoreView’s advanced license management capabilities have provided Save the Children with critical visibility into license consumption, enabling more effective allocation and yielding significant cost savings.

Streamlined license procurement

By simplifying the license purchasing process and reducing the administrative burden of managing multiple country-specific invoices, CoreView has enhanced operational efficiency.

Gerald Waterfield, Director of Global Technology Operations & Enterprise Technology at Save the Children, said, “The unexpected bonus that has been hugely impactful was license management, which gave us real visibility. We can run a dashboard and see license consumption, which has been brilliant.”

“We are thrilled to see Save the Children leverage CoreView to navigate Microsoft 365 across their global operations,” CoreView CEO Simon Azzopardi said. “Our expertise in Microsoft 365 provides tailored solutions that enhance security, streamline license management, and boost operational efficiency, ensuring that Save the Children can focus on its mission with the full power of their IT investments.”