Recent Discussions
Achievement Code (request) not visible
Hi team, My company just recently onboarded as learning partner. I have submitted the necessity. However, I didn't get any approval or acknowledgement about the achievement code since the submission on Monday. I also check any Microsoft courses and I also unable to locate the achievement code. Kindly advise?The Evolution of Microsoft Partner Support: A Personal Perspective
As a Worldwide ASfP Evangelist, I am excited to share my personal perspective on the evolution of Microsoft Partner Support. It was an honor to shadow and witness the AI Partner Skilling session hosted in London, where I gained valuable insights into the challenges our partners face and the innovative solutions available to them. In today’s fast-moving IT landscape, businesses rely on Microsoft Partner Support to navigate complex challenges and leverage new opportunities. Over the years, Microsoft’s support services have evolved significantly, adapting to the changing needs of partners, customers, and IT professionals. As technology evolves, support mechanisms are constantly improving to provide enhanced solutions. The insights shared here reflect my personal perspective based on my experience in the industry. The Early Days of Microsoft Partner Support The journey of Microsoft Partner Support began with a focus on providing basic troubleshooting and technical assistance. Initially, partners had limited access to direct Microsoft resources, relying heavily on documentation, community forums, and traditional help desks. While these resources were helpful, they often lacked the depth required for enterprise-level issues. As Microsoft expanded its enterprise solutions, it recognized the need for more structured and personalized support. This led to tiered support models, giving partners access to advanced troubleshooting and a dedicated resource to support their company. This improvement allowed businesses to receive customized assistance based on their specific needs. The Shift Toward a Proactive Support Model Over the years, Microsoft transitioned from reactive issue resolution to proactive support. This shift was driven by the increasing complexity of IT environments, where preventing problems became just as important as solving them. With programs such as Premier Support for Partners, Microsoft began offering predictive analytics, ongoing health checks, and strategic guidance. Premier Support provides partners with a large team of experts dedicated to addressing their needs, ensuring comprehensive and personalized assistance. This allows businesses to minimize downtime and optimize their Microsoft ecosystem before issues become critical. However, as cloud computing and AI took center stage, a more sophisticated support system was required to meet evolving demands. Cloud and AI: Reshaping Microsoft Support The rise of Microsoft Azure, AI-driven tools, and cloud services led to another major transformation in Microsoft Partner Support. Support services have become more intelligent, with AI-powered chatbots, automation, and advanced diagnostics helping resolve issues faster than ever before. Microsoft introduced tools such as Copilot and AI-driven agents, allowing IT professionals to streamline troubleshooting, automate repetitive tasks, and enhance customer interactions. These advancements have significantly reduced response times and improved the overall partner experience. With AI and automation now at the core of Microsoft’s support strategy, the focus is shifting towards predictive intelligence and self-service capabilities, enabling partners to resolve issues independently and more efficiently. What to Expect Next in Microsoft Partner Support As technology continues to evolve, we can expect even more enhancements to improve efficiency, reduce complexity, and empower partners. Here’s what’s on the horizon for Microsoft Partner Support: Hyper-Personalized Support Experiences Microsoft is investing in AI-driven personalization, tailoring support interactions based on a partner’s unique usage patterns, business needs, and historical data. This means businesses will receive recommendations and insights that are more relevant to their specific challenges, ensuring a more customized support experience. Deeper Integration with Microsoft 365 and Azure With Microsoft 365 and Azure at the heart of enterprise solutions, future support offerings will focus on deeper integration. This will enable seamless collaboration between partner businesses and Microsoft’s ecosystem. Expect more embedded support within Microsoft tools, reducing the need to switch between platforms for troubleshooting. Expansion of Self-Service Capabilities Microsoft continuously enhances its self-service portals, allowing partners to access knowledge bases, automated diagnostics, and virtual support agents 24/7. The goal is to empower partners with the tools they need to solve problems quickly without waiting for traditional support responses. Stronger Security and Compliance Support As cybersecurity threats increase, Microsoft is prioritizing security-focused support. Partners can expect more resources dedicated to compliance, risk management, and threat prevention, helping businesses safeguard their data and operations effectively. AI-Powered Predictive Support Imagine a support system that detects potential issues before they impact your business. With AI advancements, Microsoft Partner Support will offer more predictive insights, automatically identifying risks and providing proactive solutions to mitigate downtime. Premier Support for Partners (PSFP) Premier Support for Partners (PSFP) provides partners with a large team of experts dedicated to addressing their needs. This comprehensive support ensures that businesses receive personalized assistance, advanced troubleshooting, and strategic guidance to optimize their Microsoft ecosystem. Advanced Support for Partners (ASfP) Advanced Support for Partners (ASfP) offers technical support tailored to the evolving needs of partners. This includes access to a dedicated team of experts, proactive services, and strategic advice to help partners stay ahead of technological changes and maximize their investment in Microsoft solutions. Why IT Professionals Should Stay Ahead of These Changes For IT professionals and Microsoft partners, keeping up with the latest developments in Microsoft’s support model is no longer optional—it’s essential. As Microsoft continues refining its enterprise support approach, businesses must stay informed and proactive. This evolution presents opportunities for efficiency, innovation, and enhanced customer experiences. The Importance of Staying Informed Technology is constantly changing, and Microsoft’s support landscape is no exception. Businesses that fail to keep pace risk falling behind, while those that stay ahead gain a competitive advantage. Understanding how Microsoft’s new support structures work and adapting accordingly can significantly improve operational efficiency and reduce downtime. Let’s explore the key areas where IT professionals should focus their efforts: Leveraging AI-Powered Troubleshooting Tools Reduced reliance on traditional ticket-based support models. Faster identification of recurring issues through AI-driven insights. Proactive problem resolution before they impact business operations. For example, Microsoft’s AI-powered support can now predict when a system will likely fail based on historical data, allowing IT teams to take preventive measures. This shift not only enhances efficiency but also ensures a smoother user experience. Artificial intelligence (AI) reshapes how IT teams diagnose and resolve issues. Microsoft has integrated AI into its support systems for faster troubleshooting, predictive maintenance, and automated solutions. For IT professionals, this means: Embracing Self-Service Support Capabilities Empower end-users to find solutions independently. Reduce response times for frequent issues. Free up resources to focus on complex technical challenges. Organizations implementing self-service options often see improved user satisfaction and decreased support costs. This is a win-win situation for IT teams and the businesses they support. Self-service support is becoming a cornerstone of Microsoft’s strategy. Businesses are encouraged to leverage Microsoft’s extensive knowledge base, community forums, and automated chatbots to resolve common issues without direct intervention. By incorporating self-service solutions, IT professionals can. The Rise of Cloud-Based Support Solutions 24/7 access to cloud support services from anywhere. Automated updates and security patches to reduce vulnerabilities. Integration with Microsoft 365 and Azure for seamless enterprise solutions. Understanding cloud-based support models is crucial for IT professionals. They allow for better incident management, quicker resolution times, and improved collaboration across teams. Cloud technology continues to revolutionize IT support. Microsoft’s cloud-based support offerings provide scalable, secure, and flexible solutions that adapt to business needs. Key benefits include: Final Thoughts: Embracing the Future of Microsoft Partner Support The evolution of Microsoft Partner Support reflects the broader shift towards AI, automation, and proactive problem-solving. As we move forward, Microsoft’s commitment to enhancing partner support means businesses can access more competent, efficient, and highly personalized assistance. The key takeaway for IT professionals and businesses working within the Microsoft ecosystem is that staying informed and adapting to these advancements will ensure a seamless and optimized support experience. If you want to maximize the benefits of Microsoft Partner Support, start exploring the latest support programs and AI-driven tools available today. Are you ready for the next phase of Microsoft Partner Support? Stay informed and make the most of these evolving resources by keeping up with Microsoft’s latest updates. Note: This blog is valid until the end of June 2025.
Azure App Service Web Job Access
We have published a Managed App that includes a backend Web Job hosted on an Azure App Service, we did not use Azure Functions because this process can run for many hours. I understand some architectural thoughts could make it work, that change may come in the future. However, right now. We have the Plan configured to allow Partner owner access. But when I look at the web jobs on a customer environment I am unable to start the web job or view the logs of the web job. When I attempt to view the logs going through the Managed Applications Center I get this error: How do we get permission to run a job or view the logs? I would have thought owner access would be sufficient.
Invest in developing your architectural skills for Copilot Studio
Learn how to successfully go-live with Copilot Studio agentic solutions for your customers at the first ever in-person Copilot Studio Partner Architecture Bootcamp in Redmond, Washington! The Power CAT team is pleased to host solution architects from our key partner organizations in Redmond for a 3-day intensive training to cover: Copilot Studio implementation best practices and patterns Derisk or prevent derailed complex projects Learn and apply new technologies effectively Spots are extremely limited – apply today - https://aka.ms/JoinAprilCSBootcamp
Non-Incentivized Recognition - CPOR Claims
Hello, I hope this is the right discussion group for this. Could someone please tell me if the non-incentivized recognitions for CPOR Claims (both revenue association and usage association) means the recognition is reflected in the scoring for Solutions Partner Designation? If not, in what way is the association recognized? Thank you in advance.Azure Essentials training - Proactive Resiliency and Secure Migration
Partners can register for newly scheduled training sessions for Azure Essentials today. These multi-day workshops will be delivered virtually live across 3 timezones. Check out the agendas for Proactive Resiliency and Secure Migration below. Proactive Resiliency The "Azure Essentials: Proactive Resiliency" workshop is designed to equip Partner resources and Workload owners with the knowledge and tools to enhance the reliability of their workloads for cloud and AI investments. This workshop introduces proactive resiliency, emphasizing the importance of preparing for inevitable outages to keep critical workloads reliable. Participants will learn about the value proposition of conducting proactive resiliency engagements, engagement details, and next steps. Key topics include: The importance of reliability in cloud computing and common problems that can lead to significant financial losses. The benefits of multi-zonal and multi-regional implementations and resiliency optimization engagements. The shared responsibility between customers and Microsoft Partners in building reliable solutions. The proactive resilience approach to reduce customer risk and enhance trust in Microsoft and it’s Partners. Practical steps to design and assess workloads for resiliency. Participants will also gain insights into Azure's resiliency options, disaster recovery concepts, and the importance of multi-zonal deployment of services. The workshop will provide the latest Azure Essentials best practices, guidance, and tools to support customers’ cloud journey. Earn a digital badge Attendees who participate in the live sessions of this workshop will earn a digital badge. These badges, which serve as a testament to your engagement and learning, can be conveniently accessed and shared through the Credly digital platform. Please note that accessing on-demand content does not meet the criteria for earning a badge. March 25-26, 2025 | 8:00 AM - 12:00 PM | APAC (IST) March 26-27, 2025 | 8:00 AM - 12:00 PM | EMEA (GMT) & AMER (PDT) Go to registration → Partner Meetup for Azure - Special Preview of Proactive Resiliency On March 13th, we will present a special preview of the Proactive Resiliency training on the weekly Partner Meetup for Azure call. Register for the call scheduled 8AM PST at Partner Meetup for Microsoft Azure. Secure Migration The Partner Readiness Workshop on Secure Migrations to Azure is a crucial opportunity for partners to enhance their understanding and capabilities in securely migrating workloads to Azure. This 2-day workshop is designed to help partners stay ahead in the rapidly evolving landscape of cloud migrations, ensuring they can effectively manage and protect their clients' data and infrastructure during this process. Participants will gain valuable insights into best practices and advanced strategies for secure migrations on Azure, enabling them to deliver superior migration solutions to their customers. The outcomes of this workshop include improved proficiency in establishing a secure foundation for migration, enhanced security during the migration process, and a comprehensive understanding of post-migration security and governance. Participants will gain valuable skills in setting up a secure cloud environment, protecting workloads during migration, and maintaining robust security measures and governance practices. About the Event This workshop spans two days and includes comprehensive content across various architecture and technical aspects of secure migrations on Azure, including: Azure Landing Zone design Implementing Microsoft Defender for Cloud Deploying and implementing Microsoft Sentinel This virtual workshop provides the latest Azure Essentials best practices, guidance, and tools to support customers’ cloud journey. This includes practical scenarios in which participants can apply their knowledge and acquire hands-on experience. By the end of this workshop, partners will be equipped to ensure a smooth and secure migration process, maintain business continuity, meet compliance standards, and build customer trust. Earn a digital badge Attendees who participate in the live sessions of this workshop will earn a digital badge. These badges, which serve as a testament to your engagement and learning, can be conveniently accessed and shared through the Credly digital platform. Please note that accessing on-demand content does not meet the criteria for earning a badge. April 1-2, 2025 | 8:00 AM – 12:00 PM | APAC (IST) April 2-3, 2025 | 8:00 AM – 12:00 PM | EMEA (BST) & AMER (PDT) Go to registration →Immediate Discontinuation of Azure Passes
Important breaking news that has immediate impacts to TSPs delivering courses that currently use an Azure Pass. Effective immediately, Microsoft is discontinuing the use of Azure passes and recalling any Azure Passes in use by students and trainers. Why is Microsoft removing the Azure Pass option? As a part of the commitment to provide the best possible learner experience, Microsoft was in the process of moving away from using Azure passes to provide cloud access to course labs. The lab experience via the Lab Hosters (LH) removes friction for learners (i.e. activation and support considerations) and provides a more uniform training experience for our learners regardless of their location. Recently, Microsoft has experienced a significant increase in potential fraud and unintended use of Azure services, resulting in the immediate discontinuation of Azure Passes. Which courses are impacted by the discontinuation of the Azure Pass? The following course will not have labs available until end of January: SC-200T00: Microsoft Security Operations Analyst Lab Hosters are working quickly to convert the following courses to non-Azure Pass. Please consult directly with your Lab Hoster to find out the status of what they have available. AZ-2001: Implement Security Through a Pipeline Using Azure DevOps AZ-2008: DevOps Foundations: The Core Principles and Practices AZ-400T00: Designing and Implementing Microsoft DevOps solutions SC-300T00: Microsoft Identity and Access Administrator All localized versions of labs for these courses are offline. An ETA on when they will be available will be provided at a later date. Please consult with your Authorized Lab Hosters to see if your delivery will be impacted as a result of not having Azure passes. Additional information can be found in the attached FAQ. DanResolved - CDX / demos.microsoft.com "Not Authorized" error #CDX
Just wanted to put it out there a recent issue I faced while accessing CDX tool (https://demos.microsoft.com). When logged in using my work account it errored out with below error: This message is quite misleading, as I do have a Partner account. Thankfully, I found an article: Can't access cdx.transform.microsoft.com "Not Authorized" - Microsoft Community I had to: i. Launch https://mysignins.microsoft.com/security-info in incognito mode and Sign in with your work account to re-enforce MFA-based login. ii. Then launch https://cdx.transform.microsoft.com and enable third party cookies for this website. Then it gives the below Login Failed page which makes more sense (as it turns out, it was CDX who was missing some permissions required and not the other way around, lol. Ideally, if it pointed out the below error message by default without requiring above steps, it would have been a lot easier to get to the resolution): In my case, MFA was enforced and Cookies were already allowed. The last step was to click on the "by clicking on this link" hyperlink to allow Consent to the user permissions required by CDX tool. This can by done by the end user itself. Once consent is provided using the link, the tool is accessible in normal Browser mode. Note: If all users in the tenant are not able to access CDX, then Global Admin needs to follow the "by clicking on this link" to provide consent to CDX permissions. In this case you might get a "Consent" page upfront instead of above errors to request for consent from Global admin to "transform.microsoft.com". #CDXTransitioning SaaS Offers with Multi-Year Pricing from AppSource to Azure Marketplace
When a SaaS transactable offer on Microsoft AppSource includes a pricing plan for more than 1 year, the offer is delisted from AppSource and becomes available on Azure Marketplace. This is due to the platform's structure: AppSource primarily supports monthly or annual subscription models for SaaS offers. Any pricing model that exceeds 1 year (e.g., 2-year, 3-year plans) is outside the scope of AppSource’s transaction capabilities. When a SaaS solution introduces multi-year pricing, it is automatically transitioned to Azure Marketplace, which can accommodate longer-term contracts and subscription models (such as 2-year, 3-year, or longer terms). Azure Marketplace is designed for more complex transactions, including multi-year deals, and supports deeper infrastructure integration and contract management features compared to AppSource. Thus, any SaaS offer that requires multi-year pricing terms will shift from AppSource to Azure Marketplace, where such transactions can be handled effectively.
Join the Fabric Partner Community for this Week's Fabric Engineering Connection calls!
Are you a Microsoft Partner that is interested in data and analytics? Be sure to join us for this week's Fabric Engineering Connection call, now offered at two different times! 🎉 The Fabric Engineering Connection call, taking place Wednesday, March 5, from 8-9 am PST, and the APAC Fabric Engineering Connection call, taking place Thursday, March 6, from 1-2 am UTC/Wednesday, March 5, from 5-6 pm PST, will feature presentations from Matthew Hicks on Iceberg Virtualization in OneLake; Diana Tram Nguyen and Andrew Boe on SMB Paths to Azure Solutions Partner Designations & AMM and Azure Innovate Access; and Sanaullah Sanai and Rita ABDELLATIFI on Sustainability Data Solutions in Fabric. This is your opportunity to learn more, ask questions, and provide feedback. To join the call, you must be a member of the Fabric Partner Community Teams channel. To join, complete the participation form at https://aka.ms/JoinFabricPartnerCommunity. We can't wait to see you tomorrow/Thursday!
Claiming EA customers -> always claim TWICE!!
In the last couple of weeks, we have been struggling with the number of Deployments in the Business Applications designation (section Customer Success). Customer adds are present, but no flow towards Deployments. It appears that since the moment that Incentives on Usages of licenses (OSU) have been deprecated (about two years ago?), you have to claim the EA customer TWICE!! Not only should you claim a customer as CPOR for Build Intent – Advisor to get the former OSA incentives on bought licenses, but you also have to claim the Usage Recognition – Non Incentivized (Microsoft calls it CPOR OSU) as shown below: We think it is strange that you have to claim a customer twice! It is what it is, we have no choice until Microsoft realizes that this is a mistake on their part and changes the claim system....we from our part are pushing on that!Cpor Microsoft Information protection
Hi, I have notices an issue recently that all of our cpor claims for Microsoft Informaton Protection shows as 0 paid avialiable units and 0 Monthly Active Users. Even though the customers have licenses that includes MIP and have MIP deployed. Have any one else experianced this problem and how have did you solved it? So far Microsoft haven't been that helpful. For us it's really important with these cpor claims in regards to our partnerships with Microsoft. Br, Henrik
Secure your multi-tenant applications with Microsoft Entra ID
As an ISV, delivering a secure and seamless experience for your customers is essential—but managing identity and access across multiple tenants can be complex. Microsoft Entra ID simplifies this challenge, offering powerful tools to enhance security, streamline authentication, and protect customer data. Learn more in this guide, we’ll explore key strategies for building secure multi-tenant applications and provide valuable resources to help you get started. Discover how Entra ID can help you build with confidence! Building secure multi-tenant applications with Microsoft Entra ID: A guide for ISVsMicrosoft Partner Centre application Help!!!!
Sorry to contact you again on this, but nothing has changed: my application is still being rejected for the original reasons. Silent Install I cannot find any literature that hints at what form the MS silent install command should take (other than the standard one I entered: "myapp.exe" /SILENT ). Copilot was unable to help. Attempts to find the answer on other forums (e.g. stack overflow) have been dismissed as having nothing to do with programming! It would be a great help if the application form listed sample strings. Report This File As Safe I purchased a Microsoft Authenticode Code Signing Certificate in November (for $369) believing that it would prevent users from encountering the Windows Defender screen when they installed my app. This proved not to be the case. Sectigo, the vendor, couldn't tell me how I might overcome this hurdle, but suggested I might improve my chances of doing so were I to submit my app to the MS store. This done, I discovered that I needed to 'Report this file as safe'. Though I don't understand the logic of this (self-certifying, that is), I have tried to do so several times without success because: (a) For three weeks or so, nothing happened when I clicked the button, (b) When, finally, I was transported to a report form, filling it out and forwarding it to MS made no difference. Surely, it would save everyone's time if someone from MS could tell me in layman's terms what I need to do to satisfy the application process. Regards, RichardOngoing Issue with Employment Verification in Microsoft Partner Program
Hello I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed. This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution. What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way. Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated. Thank you for your time and support.
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We are excited to invite you to our upcoming Azure AI Foundry Council session on 03/06 at 8AM pacific time where we will delve into the latest advancements in Model as a Service (MaaS), product strat...
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 Join us for an insightful webinar designed specifically for ISVs and Cloud Solution Provider (CSP) partners eager to sell together leveraging CSP private offers through the Microsoft commercial mark...
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