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Take responsibility for customer transaction, support, and receiving compensation for your services.
Choosing direct is great when you have the infrastructure in place to do it all. If your business meets these requirements, you’re ready to go.
You’re executing strategies for differentiation, modern sales and marketing, optimizing operations, and delivering customer lifetime value.
You serve as the first point of contact and work directly with customers to resolve any technology issues or needs that arise.
You have the necessary billing systems to prepare and send invoices to your customers and collect payment.
You’re prepared to manage growth of your business, including adding new services to your portfolio and hiring staff.
Learn more about what it means to participate in the indirect model, including partnering with indirect providers to provide support and billing services.
Learn the support requirements of the CSP program, how to build and run a support organization, and how Microsoft can help you support your customers.
Partners operating under the Direct model own customer billing and invoicing. Learn more about billing and invoicing, including helpful resources and details.
The CSP Direct model is great if you have the infrastructure in place to do it all. If your business meets the requirements in the checklist, and you’re ready to go, enroll today.
CSP Direct requirement checklist
✔ Services business model
✔ Customer support infrastructure
✔ Customer billing and invoicing capabilities
✔ Ability to scale