Signature Cloud Support

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Program overview

Microsoft Partner Signature Cloud Support is an exclusive technical benefit that provides qualified cloud competency partners with an elevated level of technical support for select Microsoft cloud products. You will receive access to technical support engineers who will work directly with you, have extensive product-specific knowledge, and are accountable for driving cases from start to finish.

Program benefits

  • Experienced Work with experienced engineers that are trained to an escalation level with extensive product specific knowledge.
  • Partner-centric Engineers work extensively with you and understand your business and priorities.
  • Solutions-oriented Engineers are accountable for end-to-end scenarios including hybrid deployments.

Technical benefits structure

Only gold and silver partners who obtain a cloud performance or hybrid competency are eligible for Signature Cloud Support. Please check your competencies to determine if you are eligible for Signature Cloud Support.

Competency partners

Competency Cloud Performance Competencies: Cloud Customer Relationship Management, Cloud Platform, Cloud Productivity, Small and Midmarket Cloud, Enterprise Mobility Management Hybrid Competencies: App Dev, Collab & Content, Communication, Customer Relationship Management, Data Analytics, Data Platform, Datacenter, Devices and Deployment, Messaging, Midmarket Solution Provider, Project and Portfolio Management On Premises Competencies: All other

Gold

  • Microsoft Partner Community

  • 50 Partner Advisory Hours and Technical Presales Assistance

  • 20 Product Support Incidents

  • Unlimited Signature Cloud Support Incidents*

  • Microsoft Partner Community

  • 50 Partner Advisory Hours and Technical Presales Assistance

  • 20 Product Support Incidents

  • 10 Signature Cloud Support Incidents *

  • Microsoft Partner Community

  • 50 Partner Advisory Hours and Technical Presales Assistance

  • 20 Product Support Incidents

  • Not Available

Silver

  • 20 Partner Advisory Hours, Technical Presales Assistance, Microsoft Partner Community 

  • 15 Product Support Incidents

  • Unlimited Signature Cloud Support Incidents*

  • 20 Partner Advisory Hours, Technical Presales Assistance, Microsoft Partner Community 

  • 15 Product Support Incidents

  • 5 Signature Cloud Support Incidents*

  • 20 Partner Advisory Hours, Technical Presales Assistance, Microsoft Partner Community 

  • 15 Product Support Incidents

  • Not Available

Gold

Cloud Performance Competencies: Cloud Customer Relationship Management, Cloud Platform, Cloud Productivity, Small and Midmarket Cloud, Enterprise Mobility Management
  • Microsoft Partner Community

  • 50 Partner Advisory Hours and Technical Presales Assistance

  • 20 Product Support Incidents

  • Unlimited Signature Cloud Support Incidents*

Hybrid Competencies: App Dev, Collab & Content, Communication, Customer Relationship Management, Data Analytics, Data Platform, Datacenter, Devices and Deployment, Messaging, Midmarket Solution Provider, Project and Portfolio Management
  • Microsoft Partner Community

  • 50 Partner Advisory Hours and Technical Presales Assistance

  • 20 Product Support Incidents

  • 10 Signature Cloud Support Incidents *

On Premises Competencies: All other
  • Microsoft Partner Community

  • 50 Partner Advisory Hours and Technical Presales Assistance

  • 20 Product Support Incidents

  • Not Available

Silver

Cloud Performance Competencies: Cloud Customer Relationship Management, Cloud Platform, Cloud Productivity, Small and Midmarket Cloud, Enterprise Mobility Management
  • 20 Partner Advisory Hours, Technical Presales Assistance, Microsoft Partner Community 

  • 15 Product Support Incidents

  • Unlimited Signature Cloud Support Incidents*

Hybrid Competencies: App Dev, Collab & Content, Communication, Customer Relationship Management, Data Analytics, Data Platform, Datacenter, Devices and Deployment, Messaging, Midmarket Solution Provider, Project and Portfolio Management
  • 20 Partner Advisory Hours, Technical Presales Assistance, Microsoft Partner Community 

  • 15 Product Support Incidents

  • 5 Signature Cloud Support Incidents*

On Premises Competencies: All other
  • 20 Partner Advisory Hours, Technical Presales Assistance, Microsoft Partner Community 

  • 15 Product Support Incidents

  • Not Available

Action Pack and Network members

Program Level Technical Benefits

Action Pack

  • Microsoft Partner Community

  • 5 Partner Advisory Hours (with your first cloud sale)

  • 10 Product Support Incidents

Network

  • Microsoft Partner Community

  • Online Interactive Sessions

  • 5 Signature Cloud Support incidents*

Action Pack

Technical Benefits
  • Microsoft Partner Community

  • 5 Partner Advisory Hours (with your first cloud sale)

  • 10 Product Support Incidents

Network

Technical Benefits
  • Microsoft Partner Community

  • Online Interactive Sessions

  • 5 Signature Cloud Support incidents*

Note: Signature Cloud Support is only available for competency partners

How to submit a support request

To submit a support request on behalf of your customer, you need permission to the customer’s subscription.

For Office 365 and CRM Online you need Delegated Admin Privileges (DAP) for your customer’s subscription, then assign a user administrative access to companies you support, click Partner to enter the Partner Admin Center, select your customer and click + to create a support request


For Azure you need a sign-in for the customer’s Azure subscription and Administrator / write permissions, then Link Existing Benefits and enter the Access ID and Contract ID for your benefits. Learn how to request your Access ID and Contract ID.

  • Partners should use their Signature support benefit for Azure. Partners who do not have Signature support should use Product Support incidents.
  • Partner may purchase Advanced Support for Partners ( ASfP) or refer their customers to Azure support plans

For more information, see Cloud support for Microsoft partners