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Act now: Microsoft Ignite sessions fill up quickly, so build a tailored agenda now and leave with practical knowledge you can use to win customers and grow your business.
A fundamentally new approach to support that brings intelligence, automation, expertise and opportunity together to drive growth and customer success.
Explore Unified for Partners for your business.
Turn support conversations into long-term value with insights, capabilities, and opportunities to deepen your expertise and relationships.
Resolve issues faster and improve customer interactions with connected knowledge, tools, and smarter workflows.
Strengthen customer relationships with greater visibility, more control, and Microsoft-backed support when you need it.
Unified for Partners brings Microsoft expertise, connected support experiences, and practice-building resources together to empower your support practice, scale customer success, and grow with confidence.
Connect the right expertise with rapid escalation, continuous oversight, and clear communication to help move high-severity cases toward resolution.
View every customer, case, and health signal in one place—so you can understand issues faster and act sooner without switching tools.
Synchronize cases automatically with real-time ticketing integration that eliminates manual updates and duplicate work. *future capability.
Resolve issues independently with access to Microsoft guidance, troubleshooting resources, and known-issue fixes.
Get support during critical incidents with senior-engineer escalation, incident management, and around-the-clock attention until resolution.
Grow customer success capability across Support, Azure, Business Applications & AI, and Security with structured, Microsoft-led enablement.
Use the price calculator to estimate your monthly support costs based on your customers and incident volume.
Unified for Partners builds the customer success capability that Solutions Partner designations reward. Unlock performance incentives in the form of credits applied to your monthly bill with a Support Services designation.