As part of a customer’s standard engagement with the FastTrack Center,
guidance, content, and best practices
that focus on the
user adoption (usage)
aspects that are needed to accelerate time to value have been added. Just like with deployment, FastTrack now will work with you and your customers to help
you get started and provide ongoing assistance for all purchased services by highlighting the
important factors for success – including awareness, executive buy-in and end user training
– and will organize regular check points to support as you develop and execute your Success Plan. This new addition helps you support your customers
further to help them achieve their business goals with Office 365.
For core usage scenarios,
awareness kits
and more robust
end-user training
are available to get users on board faster. Additionally, new content focused on
industry and functional/role-based scenarios
will help your customers understand further ways of supporting their business stakeholders with Office 365. This content is available on the FastTrack
website
.
The new tools and insights are available on the website to help drive Office 365 adoption for your managed
accounts, leveraging data science and research.
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Get access to the profile of your customers
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Know the suggested Next Best Action tailored for each customer, and
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Guidance based on adoption maturity and workload
There are changes made to the overall website UI, workflow, and simplification of Success Plan creation.
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The process to submit for Adoption Offers has also been updated to improve the experience, allowing you to determine customer
eligibility and submit for eligible offers prior to completing a Success Plan
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Reporting
has been updated to include a number of views (under the reporting tab) to help you understand the eligibility and engagement status for all
customers along their FastTrack journey
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The site has also been localized in 21 languages