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Service specialization

Program Overview and Requirements

Program Overview

Customer expectations have never been higher. Meeting them requires personalized service, high-quality interactions, and seamless, connected experiences at scale.

Organizations are looking for partners with proven skills and experience in service transformation. This specialization will help partners showcase that differentiation and make it easier for customers to find the partner expertise they need to support their growth.

Partners with the Service specialization demonstrate verified knowledge, substantive experience, and documented success in Dynamics 365 Service and in innovating solutions across the service spectrum.

After meeting the comprehensive requirements to earn a specialization, partners receive a customer-facing label that they can display on their business profile in Microsoft AppSource. They are prioritized in customer searches to drive new business and can generate a certified letter from Microsoft that verifies their specialization.


How long will my specialization stay active?

Your organization's Service specialization will remain active for one year. After that, you can renew it, providing you meet the requirements.

How do I earn this specialization?

There is no application process for the Service specialization. If you have a relevant Solutions Partner designation, you'll be notified in Partner Center that you've been awarded the specialization after meeting all requirements.

What are the requirements?

Partners must meet standards for service delivery and support. Requirements are verified by Microsoft and/or a third-party vendor and are subject to change.


Your organization must have an active Business Applications Solutions Partner designation.


Your company must have five new large deployments from the common data service workload. New large deployments are defined as the number of deployments that are >5,000 monthly consumption value (MCV) compared to 12 months prior.


Your company must have at least 30 percent MCV gross growth in the trailing 12 months in the common data service workload, starting from a baseline of 25,000 MCV 12 months prior.

More on the MCV by relevant workload can be found on the Solutions Partner for Business Applications page.

You must have Claiming Partner of Record Online Services Usage (CPOR OSU) or Digital Partner of Record (DPOR) associated with your Partner Center account to earn this specialization.


Individuals in your organization must earn the following certifications:

Minimum of three individuals in each certification.



Your organization must have at least one customer service or field service consulting offer published on Microsoft AppSource with Dynamics 365 Customer Service or Field Service as the tagged primary product offer.

Learn more about publishing consulting offers.