Cognizant empowers enterprise transformation with AI and intelligent automation

Cognizant, a 2025 Microsoft Partner of the Year award winner and global services company, is redefining enterprise transformation across industries. By democratizing AI and embedding intelligent automation, Cognizant helps organizations modernize systems, reduce costs, and accelerate growth. Their unique approach—combining deep Microsoft expertise, strategic change management, and a culture of innovation—delivers measurable results, including millions in savings, productivity boosts, and record-setting employee engagement.

Organizations across industries face mounting technical debt, fragmented legacy systems, and the urgent need to consolidate onto modern, scalable platforms. Three Cognizant clients—one in healthcare, one in financial services, and one in retail—faced similar pressures. Regulatory compliance and governance added further complexity, especially in healthcare and finance. Cognizant’s clients needed a forward-looking technology roadmap to streamline operations, unlock data-driven insights, and support automation for better employee and customer experiences.

Cognizant’s approach: Empowerment through Microsoft intelligent automation

Using Microsoft Power Platform, Copilot agents, and robust governance frameworks, Cognizant delivers solutions that are secure, scalable, and tailored to each client’s needs. Ongoing training, upskilling, and community-building ensure sustained adoption and a strong digital culture. An essential part of that digital culture is Cognizant’s belief that innovation with AI should be accessible to employees at every level—not just technical teams.

“At Cognizant, intelligent automation is more than a technology capability—it’s a strategic enabler for business transformation,” said Chakradhar Gooty Agraharam, Global Intelligent Automation Leader at Cognizant. “By combining Microsoft Power Platform, Microsoft Dynamics 365, and Copilot innovations with our deep industry expertise, we help clients accelerate automation at scale, unlock new efficiencies, and deliver measurable outcomes. Our partnership with Microsoft empowers us to lead with innovation, speed, and precision—driving hyper automation strategies that redefine what’s possible for enterprises worldwide.”

For their healthcare, financial services, and retail engagements, Cognizant selected solutions that met each client's immediate needs while supporting long-term scalability. They implemented strong governance frameworks—using the Microsoft Power Platform Center of Excellence Starter Kit alongside their own methodologies—to maintain regulatory compliance and secure operations. By empowering clients to adopt Microsoft intelligent automation tools, including Copilot agents, Microsoft Power Automate, and Power Platform, Cognizant helped their clients streamline processes, unlock insights, and enhance both employee and customer experiences.

Clients saw major gains in process efficiency as automation reduced manual work and freed employees to focus on higher-value tasks. Customer satisfaction improved, particularly in healthcare, where agentic workflows made clearer communication and more personalized, human-like responses a reality.

The results: cost savings, productivity gains, and revenue growth

Cognizant has driven a pivotal shift in intelligent automation, reinforcing each organization’s commitment to innovation and agility. This trio of clients experienced meaningful results.

Healthcare: Cognizant helped their healthcare client reduce platform costs, expand automation, and elevate customer experience via agentic workflows.

• Platform consolidation: Migrated two enterprise automation platforms to Power Automate, saving approximately $2.2 million annually¹.
• Process intelligence: Delivered 11+ dashboards via Microsoft Power BI to 200+ users, saving approximately $440K in licensing costs. 
• App modernization: Rebuilt mission-critical InfoPath forms in Microsoft Power Apps, including tools used by senior leadership.
• User enablement: Enabled Power Apps for 30K users, with 12K in active procurement alone.
• Agent deployment: Copilot agents now manage 50,000+ emails per year, saving over 9,000 hours annually through agentic AI workflows that support customer communication and escalation triage.

Financial services: The financial services client accelerated case handling, improved accuracy, and reduced manual volume while supporting governance in a highly regulated space.

• Identified automation potential: 40% of tickets identified as automatable.
• Reduced manual work: Generative AI-powered response drafting supported auto-release of client replies based on confidence scoring, reducing manual review time by 30–50%.
• Reduced processing intake: Interactive voice-response-to-case-creation and email parsing automation reduced processing intake by up to 60%.
• Decreased handling time: Machine learning modules reduced exception handling time by 25%.
• Improved task routing accuracy: Case management automation improved tracking and prioritization, with task routing accuracy exceeding 90%.

Retail: The retail client experienced major cost savings and direct revenue impact.

• Cost savings: License costs reduced by 80% after migrating more than 500 Robotic Process Automation bots to Power Automate.
• Revenue capture: The initiative generated a $200 million uplift in revenue.
• Ticket resolution: The organization achieved a 48% reduction in outstanding tickets.