This learning path introduces skills through a series of Virtual Training Series (VTS) sessions. To watch each VTS recorded session on demand, you’ll need to register at the provided link.
The online learning path covers how to implement omni-channel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. You will also learn how to design and implement service management visualizations and reports.
This learning path will help you prepare for the training requirement for the Cloud Business Applications MPN Competency.
This learning path offers you resources to prepare for the Microsoft Dynamics 365 Customer Service (MB-230) exam.
Completing exam PL-200, plus exam MB-230 allows you to obtain the Microsoft Certified: Dynamics 365 Functional Consultant Associate designation.