Recent Discussions
SC-400 Exam Retake
Good Evening Microsoft Support, Hope you are well. On Friday I took exam SC-400: Microsoft Information Protection and Compliance Administrator on Pearson Vue online. The test was very different from the Microsoft practice exam. I paid $165 for the exam and felt that I was severely prepared. I would like to retake the exam, but do not think it is fair to have to pay for another exam seeing as it was nothing like the modules or the practice exams. I also would like to know what tools I could use for mastering the Pearson Vue exam better. Thank you
Need Help to Reschedule My DP-100 Certification Exam After OnVUE Check-In Issue
Hello Community, I need your kind support regarding an issue I faced with my Microsoft certification exam. I had registered for the DP-100 - Designing and Implementing a Data Science Solution on Azure - English (ENU) exam. I tried to check in through OnVUE 30 minutes before my scheduled time, as instructed. However, during the check-in process, I encountered a laptop camera issue, which caused a delay. By the time I resolved the issue, the check-in window had closed, and I was not allowed to take the exam. The message shown was: "OnVUE check-in cannot be started at this time." It also said that I may have missed the appointment or completed the exam, but I never got to write the exam at all. After this, I was advised to reschedule the exam. However, when I log in to my Microsoft dashboard, the DP-100 certification is no longer visible, and I have no option to reschedule. I also contacted Microsoft support, and they directed me here to the Microsoft Certification Community for help. I’m confused and disappointed, as I prepared for this exam and now I don’t know what steps to take. Please guide me on how I can: Retrieve my exam information Reschedule the DP-100 exam Get support in such situations when there is no live assistance available Thank you in advance for your help and understanding.
Microsoft 365 Business Premium grant is being discontinued
UPDATED: Microsoft sent affected nonprofit organisations an email similar to the below on Wednesday/Thursday 14/15th May announcing that Microsoft 365 Business Premium grant is being discontinued. A similar message was sent out regarding the end of the Office 365 E1 grant offer. Microsoft have provided the following further information: Partner FAQ: https://partner.microsoft.com/en-AU/asset/collection/microsoft-365-business-premium-and-office-365-e1-grant-discontinuation#/ Partner office hours: ANNOUNCEMENT: Microsoft 365 Business Premium & Office 365 E1 grant discontinuation | Microsoft Community Hub Blog: Transitioning from Microsoft 365 Business Premium to Business Basic: What Nonprofits Need to Know | Microsoft Community Hub A small Canadian-based nonprofit has set up a change.org petition asking Microsoft to reconsider the decision: https://www.change.org/p/urge-microsoft-to-continue-grant-program-for-nonprofits Information about the difference between Microsoft 365 Business Basic, Standard and Premium can be found here: Visual: https://m365maps.com/files/Microsoft-365-Business-All.htm Checklist: https://m365maps.com/matrix.htm#000111000000000000000ANNOUNCEMENT: New solution landing page
Solution Center transition On May 30, 2025, the deployment of several nonprofit industry solutions will move from Solution Center to Microsoft AppSource and Power Platform Admin Center. A new centralized landing page has been created for you to learn more about the solutions including how to deploy, use and extend. https://learn.microsoft.com/en-us/industry/nonprofit/ What’s new Solution cards – Each solution has a dedicated card with a summary, deployment links, GitHub references, and usage guidance. Centralized content – Content is be hosted on the Microsoft Learn about the various solutions. Deployment change – For solutions that require deployment, this will be provided in AppSource.HELP!!!! I am so fustrasted with Microsoft Vetting Process
I NEED SERIOUS HELP, I PROVIDED EVERYTHING SINGLE DOCUMENTATION THAT IS NEEDED TO FINISH THE MICROSOFT AI PARTNER PROGRAM. I WAS WORKING WITH SWETA S. THATS THE SUPPORT PERSON AND AFTER PROVIDING ALL DOCUMENTS AND WEBSITE, OVER A MONTH (DELAY RESPONSES) THIS PERSON SWETA JUST CLOSES THE CASES WITH NO REASON WHY. I AM SOOOO FURIOUS RIGHT NOW. I FEEL LIKE I WANT TO GO TO WASHINGTON.
No plans are available for the selected subscription
I've set up a SaaS offer in the Azure Marketplace and created a free plan for testing purposes. However, when attempting to subscribe to the offer, I encounter an issue: No plans are available for the selected subscription, despite configuring both yearly and monthly plans. Additionally, a paid plan has been configured. Please see the screenshot below for reference.
Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspensi
We just got this email from Microsoft: Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspension and termination proceedings This is regarding your company’s Microsoft CSP account with tenant ID XXXX The problem is that behind this ID is our Azure subscription with all our services and data. There is no option to reply to the email to understand what happened. We are a small company from the US working on SAAS products. We have CSP agreements from 2018 that are renewed each year. I checked what could be wrong and went through all: The account seems ok and is verified Security in Entra ID is ok; security defaults are enabled We tried to ask for support, but the issue is unclear. They mention: In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Can anyone help here?
OV Subscription and M365
Hi Microsoft Community, at the Moment we the following situation with one of our Customers from Germany. The customer has two differrent types of contracts at the Moment, one is a M365 contract and the other one is an Open Value Supscription contract. As an attachment to this E-Mail i share the actual licenses of the Customer with you. The customer has the follwing licenses: M365: 1x Dynamics 365 Customer Voice for Teachers 200x Microsoft 365 A3 for Teachers 5600x Microsoft 365 A3 for Students 5x Microsoft 365 A5 for Teachers 100x Microsoft Teams Telefon Standard for Teachers 25x Microsoft Viva-Suite for Teachers 5x Planner for Project Plan 3 for Teachers 3x Planner for Project Plan 5 for Teachers OV- Subscription: 200 FTE; MS Core CAL Client Access License Suite, incl. Software Assurance. 2x MS Exchange Server Standard, incl. Software Assurance. 200 FTE; MS Project Professional incl. Software Assurance 200 FTE; MS Visio Professional Enterprise Device, incl. Software Assurance 25x MS Windows Remote Desktop Services User CAL 1x MS SQL Server Standard Edition, incl. Software Assurance 2x MS SQL Server Standard Core, incl. Software Assurance, 2 Licenses 320 Cores; MS Windows Server Standard, incl. Software Assurance 48 Cores; MS Windows Server Datacenter Core incl. Software Assurance The customer is a school and can participate at the Microsoft Education programm. Since the last partner of the customerdidnt do a good consulting job and wasnt able to answer the questions of the customer properly, he is now very sensitive about some questions he has. Maybe you can help us with those questions too: With the Microsoft 365 A3 License for Teachers or Students there also comes a Windows 10/11 Desktop Operation System Upgrade to Windows 10/11 Education/Enterprise. Is there a proper Operations system like Windows 11 Pro OEM needed to install the Windows 11 Education Edition on the PCs or can the customer also buy Systems without any Microsoft Operation Systems and install the Windows 11 Education license directly on the Device? To open up a Open Value Subscription Contract there are qualified Products needed. In this case its the Microsoft Core CALs. Are they always needed or is it possible to open a Contract without them? Cause the CALs would already been licensed about the Microsoft 365 A3 Licenses. Is it still true, that when you License all FTEs in a Open Value Subscription contract that you can Provide all those Licenese for the Students too, for example: Visio, Project, Windows Server? If yes, how can the Students get those licenses? Is there still a Microsoft Portal where they can sign up with their school account and can Download those Licenses? Thanks for your help. Best regards ChristophMay 2025 news roundup
Good morning, partners, Don't miss these 4 directional blogs while planning your partner strategy for the upcoming period: All partner types will benefit from the Go-To-Market resources. These benefits go beyond Internal Use Rights and remain underutilized across Africa. The ISV success program holds benefit for AI partners who drive innovation as future-focussed Software Development Companies. Also, review the Geo-Expansion benefit to reach new markets. System Integrators can learn more about the Cloud Accelerate Factory to access zero-cost services from Microsoft. Align with the best practices from Azure Migrate and discover how the Microsoft programs support partners in Azure projects. Join the community for frequent updates. Resellers (CSP Partners) can review updates to CSP offers and authorisations. Use the Azure Marketplace as a transactional engine for your innovation is a scalable way to reach existing and new markets via public or private offers, including one-time deals that may be repeated in future. This is a four-part series. Part 1, Part 2, Part 3, Part 4. Move beyond "Contact Me" listings to transactable marketplace services. PS - the Microsoft Build announcements are available at https://news.microsoft.com/build-2025-book-of-news/ Warm regards, James
*Now on Demand* Microsoft Teams Rooms Partner Technical Bootcamp
As the world continues to embrace hybrid work, Microsoft Teams Rooms can help organizations bridge the gap between people working remotely and those in the office with a meeting room solution that allows everyone to be seen, heard, and able to fully participate from anywhere. If you are looking to grow your learnings or want a refresher in managing and monitoring meetings, and certified Teams Rooms devices by using the Microsoft Teams Admin Center, PowerShell, the Microsoft Teams Rooms Pro Management portal, then come join us for the next Microsoft Teams Rooms Partner Technical Bootcamp. We will share knowledge, experience, and resources designed to help partner technical teams learn and develop the organizational capabilities to deploy, configure, and manage Microsoft Teams Rooms. This bootcamp is a technical-focused training event, covering (but not limited to) key technical elements of Teams Rooms: Technical refresher on getting started with Microsoft Teams Rooms Configure, manage, & deploy Teams Rooms and devices Securing your Teams Rooms with Intune and Conditional Access Monitor and manage Teams Rooms and devices in Pro Management Portal Recommended for but not limited to the following roles: • Product managers and category leads • Technical teams and designers • Solutions and support engineers • Technical sales and presales consultants Bonus: Bootcamp content will prepare you to earn the Microsoft Teams Rooms – Technical Solutions Professional 2023 Badge Launched in October 2021, the Microsoft Teams Rooms Technical Solutions Professional Badge is an established indicator of an individual’s technical expertise for hybrid work. The Teams Rooms Parter Technical Bootcamp serves as a learning prerequisite for the proposed 2023 technical badge and attending the bootcamp will help partner individuals pass the exam, required to earn this badge. If you have not already done so, you can register today with ExpertZone and #gogetyour2023salesbadge -- Advanced Support for Partners (ASfP) includes Cloud Consults across Teams, Modern Workplace, and the Microsoft Cloud (Azure, Dynamics 365, Power Platform) to go even further in addressing technical challenges Partners face on a regular basis. Complete this form today to speak with an ASfP specialist about your needs and the other benefits of Advanced Support for Partners.Frustrating support responses - business verification
I've been trying to get my business verified. It's a maddening process and the support "people" don't appear to understand how dates work. I sent our VAT registration document - too old (well it's as old as the company is as you'd expect and couldn't be more proof that it exists legally). So I sent our bank statements for March 2025. I get a response that says that's too old. I ask them to look at it again as it's literally last month. Then I get this response today: "...The document that you have provided is no longer valid since it was issued for the period (01/03/2025 - 31/03/2025). Kindly share with us a more recent document. All documents submitted should be issued within the previous 12 months or where the expiration date is a future date that is at least 2 months away." I'm beyond understanding how they think last month is over 12 months ago. Somebody please help me. Support ID 2503270040004554Microsoft's Verification and Support System
Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I've gone above and beyond by paying extra to create additional email accounts in the format email address removed for privacy reasons. I've submitted QR-coded invoices officially verified by government authorities. Our WHOIS data is current and accurate. My name matches perfectly across all documentation and our DUNS number is correct. Yet, I keep receiving the same frustrating response: "This is because the primary contact details did not match." When I reach out through their official support channels, it takes them five days just to respond. It's been two months now, and I'm still waiting for approval just to register. It's absurd that such a large company maintains such a disastrous system. All they need to do is verify real users directly without relying on AI algorithms. They're so focused on automating everything with artificial intelligence that they've created a dysfunctional process. Despite all their technology, humans still remain superior at handling these verification tasks, yet Microsoft seems determined to automate a process they haven't properly designed.Join the Fabric Partner Community for the next Fabric Engineering Connection calls!
Are you a Microsoft partner that is interested in data and analytics? Be sure to join us for the next Fabric Engineering Connection call, now offered at two different times! 🎉 Next week's Fabric Engineering Connection calls will include Mirroring Updates from Maraki Ketema and Swetha Mannepalli along with a presentation from Amir H. Jafari on Data Agent Integrations with Power BI Copilot, AI Foundry, and Copilot Studio. The Americas/EMEA Fabric Engineering Connection call will take place Wednesday, May 28, from 8-9 am PDT. The APAC Fabric Engineering Connection call will take place Thursday, May 29, from 1-2 am UTC/Wednesday, May 28, from 5-6 pm PDT. This is your opportunity to learn more, ask questions, and provide feedback. To join the call, you must be a member of the Fabric Partner Community Teams channel. To join, complete the participation form at https://aka.ms/JoinFabricPartnerCommunity. We can't wait to see you later this week!FY26 incentive payout change
Hope Microsoft can clarify this statement for the new FY26 incentives guides. As Microsoft will introduce an incentive payout change for partners that perform a change of channel (COCP). Does this mean, eg.; if a Direct Bill partner transitions towards becoming a Indirect Reseller, will they lose all incentives (as it's basically a COCP from Direct Bill to Distributor)? For how long are these incentives withhold? For both the Disti and the new Indirect Reseller? All customers? Other example; a Indirect Reseller transitioning from Disti x to Disti Y. Will they again lose all incentives? Both the Disti(s) and the Reseller? How long, all customers, etc.? Last example; a customer transitioning from Indirect Reseller / Direct Bill partner x to Indirect Reseller / Direct Bill partner y. Will the Indirect Reseller (and Disti(?)) / Direct Bill partner lose incentives of this customer? This would have massive impacts in the market and would render the CSP Transfer Request basically capability obsolete, as no Direct Bill or Indirect Reseller would ever change COCP anymore due to loosing incentives. Cheers, Martijn
Modifying Plan Minimum Number of Users for Private Offers
Hi, I’m curious to know if there are any plans to allow ISVs to modify the Minimum Users/Seats when creating a private offer, even if that value differs from the limits defined in the corresponding public plan. At present, it appears private offers must stay within the min/max seat range configured in the public plan. However, there are strategic opportunities where we may need to override the minimum user count (e.g., to accommodate a smaller pilot or proof of concept for a large customer). Thanks, TimExclusive Event for Resellers Only - June 17th in Zürich
We’re bringing together the brightest minds in security, cloud, and AI to explore “Security & Cloud Adoption: The Swiss SMB Opportunity”. This is your chance to unlock actionable strategies for growth in a competitive landscape, directly from Microsoft and Pax8 experts. 🗓️ Date: Tuesday, 17 June 2025 📍 Location: Microsoft Office @ The Circle, Flughafen CH, Zürich, 8058 🕛 Time: 12:00 – 16:00 CEST Register now! Swiss SMBs are ready for cloud & AI – but they need trusted partners to guide them through security and adoption. At this event, you’ll learn how to: ✅ Navigate the cloud journey for SMBs with confidence ✅ Position yourself as a trusted security advisor ✅ Build a profitable AI services portfolio with Copilot and Microsoft technologies ✅ Leverage insights from the latest Microsoft Digital Defense Report What’s On the Agenda: 12:00 – Lunch & Networking 13:00 – Welcome 13:15 – SMB AI Opportunity 14:00 – Security Insights 15:00 – Data Loss Prevention Demo 15:15 – Monetize AI 15:45 – Wrap-Up & Q&A Meet the Speakers: Calin Turcanu, GM SME&C, Microsoft Harald Nuij, CEO, Pax8 EMEA Andy Readman, AI Director, Pax8 Academy Marcel Weber, Lead Security, Microsoft Tom Welton, Solution Consultant, Pax8 Martin Janisch, Partner Tech Strategist, Microsoft 🌐 Resellers Only | In-Person Networking | Actionable Insights 🎟️ Seats are limited – Register now! Don’t miss the opportunity to lead the SMB transformation with the right mix of Cloud, AI, and Security. #MicrosoftPartners #Pax8 #MSPartner #CloudSecurity #Azure #CloudAdoption #SwissSMB
Events
in 1 day
Description: This session will show how SaaS accelerator project can help partners go to market quicker by accelerating creating the technical implementation to publish their transactable SaaS offers...
Online
in 2 days
Description: In this session we will review the required technical configurations to make Virtual Machine apps and how to publish virtual machines offers to the Azure marketplace.
Looking for addit...
Online
Recent Blogs
- 2 MIN READUpdates on AI courseware alignment issues as of May 23rd, 2025May 23, 2025
- 1 MIN READWe’re proud to collaborate with visionary partners who are shaping the future of innovation. Microsoft’s Innovators In Action series spotlights tech entrepreneurs who are members of a Microsoft Par...May 22, 2025
