To accomplish Youthworks’ mission of helping people, the organization is faced with many logistics to keep track of: schedules, sales, transportation, names, etc. Think organizing 10 kids on the school soccer team is tough? Try 4,200 teenagers – every week! With so many volunteers, its old system was having trouble keeping up. Not to mention, some information was spread between several different programs and was only assembled in one place in binder form. It wasn’t the easiest or quickest way to keep data on hand.
So YouthWorks asked consultants RSM about upgrading to Dynamics CRM 2013. Once completed, the new system improved everything from the website to on-site management and even sales.