Instead of harmonizing with how port employees actively used it, the system’s lack of cooperation was making operations problematically slow.
Did someone accidentally delete a document? Well, they were in for two days of recovery work, plus a halt to any related tasks. Fishing just one document back from the deletion abyss involved restoring the entire database. "This typically took at least two days," according to Jeyasingh, because of the database's size. The company's mandated requirement for document recovery was 24 hours, an expectation that the Port of Seattle was not able to meet with the system's native capabilities alone.
To make matters worse, the slow port data system was even causing security concerns. “After employees leave the organization, the process of cleaning up user accounts from all of the different sites where they had permissions was tedious and would take days,” recalled Jeyasingh. This drawn-out process repeatedly left the company feeling inefficient and unproductive.