The three-strike rule automation applies to cases and support requests that are put on customer hold notice, pending a response from the partner. The partner is given an opportunity to send a response within 72 hours. This short guide shows the timeline and scope of this rule, as well as key information on how it works. Topics include:
1. The three-strike rule automation
2. The three-strike rule automation timeline
3. The three-strike rule automation scope
4. Important information to remember about the three-strike rule