If you think a case that you submitted via the My Cases and Support needs more support, you now ave the ability to trigger a review of that case by using the Regional Operations Center (ROC) escalation BOT. Topics include:
1. Introduction
2. Case escalation and reactivation process
3. When to escalate or reactivate a case
4. When not to escalate or reactivate a case
5. How to use the Regional Operations BOT
6. Understanding the case status
7. The BOT user authentication process