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Using the escalation and reactivation BOT

Last Modified 2021-05-06

This guide describes the escalation and reactivation process for Call Logging Tool (CLT) cases. It states when you can escalate or reactivate a case and goes through the steps of accessing and using the Regional Operations BOT. It also shows you how to interpret the case status and explains the BOT user authentication process.

Program Updates and Releases Partner Readiness Enterprise Select Select Plus Services Provider License Agreement (SPLA)