Connect and engage your workforce |
- Enrich communication and employee experiences by connecting employees with the right tools, people, and devices they need to do their best work and build skills faster.
- Share rich information to communicate effectively.
- Build deeper connections across your organization.
- Accelerate onboarding and learning.
- Create an engaged and inclusive workplace.
- Equip your frontline with purpose-built devices.
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- Geographically dispersed workforce and disconnected communication.
- To deliver great experiences, Frontline workers need access to corporate resources such as ordering systems, inventory levels, equipment manuals, or subject matter experts.
- High employee turnover.
- Inefficient onboarding, stagnant skillsets and knowledge gaps.
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- Flexible, premium devices for innovative customer service processes, schedule management, and easy collaboration
- Connect on-site technicians with remote technical experts for live troubleshooting assistance using Microsoft Teams + Surface devices with premium HD cameras, optimized microphones, and built-in omnisonic speakers.
- Take high-quality photos or videos of issues or parts on the shop floor or in the field using premium HD cameras on Surface devices and use inking (Surface Pen) to mark up.
- Run critical enterprise software to find client data and multi-task with confidence with the latest 11th Gen Intel® Core™ processors on Surface Pro 7+.
- Enable customers to interact with content naturally on a beautiful PixelSense™ touchscreen.
- Use our 2-in-1s in tablet mode and Surface Pen to enable yourself to go paperless and engage intently while taking digital notes and collecting digital signatures.
- Near-field sensor (NFC) which can be used to read RFID tags to track inventory or even to launch specific applications for an appliance-like experience.
- Optional LTE Advanced on select devices keeps you connected even when you don’t have access to Wi-Fi.
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- How are you engaging your frontline workforce and enabling them to collaborate with others in the organization?
- Do you know the level of non-sanctioned tools and devices are used by your frontline workers?
- How do you approach security, devices, and IT oversight for Frontline Workers?
Retail Conversation Starters
- How are you enabling retail store associates to meet the changing digital preferences of your customers?
- How are you reimagining your brick-and-mortar operations to include digital experiences?
- Post COVID-19, how are you reinventing your shopper journey model?
- How are you simplifying retail operations and employee processes?
- How are you gathering consumer and retail floor intelligence to fuel innovation?
Manufacturing Conversation Starters
- How are you enabling your shop floor workers and field technicians to use digital technology and intelligence to fuel innovation on the factory floor?
Retail Banking Conversation Starters
- How are you enabling retail branch associates to accelerate customer growth and loyalty through deeper customer insights and relationships?
- How are you enabling retail branch associates to differentiate the customer experience from your competitors?
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Safeguard your business |
- Take advantage of built-in security and compliance features without slowing frontline performance.
- Strengthen regulatory compliance.
- Enable low-friction user experiences without compromising security.
- Protect and manage endpoints.
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- Growing cybersecurity threats & compliance regulations
- Taking devices onto the sales floor or customer sites requires adequate security to prevent unauthorized access
- Securing data in remote and mobile environments
- Managing a diverse ecosystem of devices and apps
- Protect devices from accidental damage
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- Security from chip-to-cloud—a zero-trust security model that starts with Surface devices.
- Enable biometric authentication to make log-ons on more secure. Use Windows Hello for hands-free authentication.
- Removable SSD on Surface Pro 7+ and Surface Laptop 4* for data retention. Meet security requirements and enable devices to be repurposed across employees.
- Secure devices with Designed for Surface ruggedized cases (sold separately).
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- How are you reimagining your brick-and-mortar retail operations to include digital customer experiences?
- How are you simplifying retail banking operations and employee processes?
- How are you gathering customer and retail intelligence to fuel innovation and improve customer satisfaction?
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