Encore Business Solutions (Encore), a Canadian company with offices throughout Western Canada and the Pacific Northwest, offers consulting services that focus on implementation, integration, and support of Microsoft technologies.
Encore helps its customers by aligning modern technology solutions to its customers’ plans for growth in order to ensure they have the tools needed to be successful. Their consulting services include business technology planning, software implementation, customization, training, support, and systems integration.
Working with a large variety of customer budgets, timelines, industries, and use-cases, Encore has implemented thousands of solutions throughout its 29-year history.
A Microsoft partner since 1990, Encore has over 100 experienced business and technology professionals guiding over 800 customers through all of the necessary planning and implementation steps required to roll out and adopt such solutions as ERP, CRM, Business Intelligence, IT Infrastructure, and Cloud.
Struggling to keep up with rapid growth
One customer, a national, not-for-profit organization, who delivers research and training programs in Canada working with over 50 post-secondary institutions, thousands of companies, and many governments, experienced rapid growth that doubled their revenue.
As the organization grew to include offices across the country and a couple hundred employees, it became clear that the accounting solution they had been using, QuickBooks, was no longer adequate or sustainable in meeting the needs of the organization.
The organization had already been using a heavily customized in-house solution to fill gaps in the functionality of QuickBooks. This in-house solution was never designed to be a true financial solution, and so lacked the controls and automation that the organization required to ensure its long-term success as it continued to grow.