Enable Frontline – Build Intent Workshop

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Discover your customers' unique business challenges and demonstrate how they can transform the frontline experience with solutions that improve engagement, efficiency, and security.

As the hub for teamwork, Microsoft Teams is designed to help organizations improve collaboration and increase efficiency by automating key business processes. With the Enable Frontline Workshop, customers will work through various frontline worker challenges and pain points to identify top prioritized scenarios for their frontline workforce. Deliverables include:

  • An assessment of the frontline pain points
  • Tools to help build detailed personas with real world needs
  • An actionable plan to drive deployment and next steps

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Download the workshop kit

Click here to download all workshop assets

Assets

Partner Readiness

Enable partners to effectively land workshop scenarios.

Asset
Description
Download Link
Last Updated
Enable Frontline Workshop Delivery Guide
Delivery guide on how to deliver the Enable Frontline Workshop.
Download
January 2023
Sales and Marketing

Engage prospective customers and recommend workshop activities.

Asset
Description
Download Link
Last Updated
Customer Flyer
Customizable template of the workshop summary.
January 2023
Enable Frontline Email Template
Customizable email template to engage customers.
January 2023
Introduction to Frontline Opportunities
Showcases the value proposition of frontline solutions.
Download
January 2023
Assess the Customer

Evaluate customer scenarios in preparation for workshop activities.

Asset
Description
Download Link
Last Updated
Pre-Engagement Kick-Off
Introduction to the workshop, scope, module selection, and deliverables.
January 2023
Pre-Engagement Questionnaire
Pre-engagement questionnaire on customer environment and scenarios.
January 2023
[Optional] Floor Walk with Frontline Workers
Conduct a floor walk with frontline managers/workers to identify daily pain points and needs.
Download
October 2022
Art of the Possible

Execute workshop activities and drive customer engagement.

Asset
Description
Download Link
Last Updated
Art of the Possible Kick-Off
Kick-off meeting for the Art of the Possible phase of the workshop.
January 2023
Enhance Communications and Collaboration
Showcase how to unify both team and 1:1 communication on one platform with Microsoft Teams.
January 2023
Increase Frontline Operational Efficiency
Showcase how to automate business processes, enhance shift and task management, and show how to connect to LoB apps and industry devices.
January 2023
Transform Employee Experience
Showcase how to build communities, create company-wide dialogue, and accelerate onboarding and upskilling.
January 2023
Safeguard Your Business
Showcase how to simplify deployment and manage at scale, secure identities, emails, apps, and endpoints cross platform.
January 2023
Empower with Devices – Guide to Walkie Talkie
Introduce Walkie Talkie in Retail and Manufacturing scenarios.
January 2023
Empower with Devices – Surface for Frontline
Introduce Surface and Surface portfolio for frontline, discuss deployment and management, security, and sustainability of Surface devices.
January 2023
Frontline in Retail
Showcase how to empower Frontline Workers in the Retail industry.
January 2023
Frontline in Manufacturing
Showcase how to empower Frontline Workers in the Manufacturing Industry.
January 2023
Frontline in Financial Services
Showcase how to empower Frontline Workers in the Financial Services Industry.
January 2023
Frontline in Healthcare
Showcase how to empower Frontline Workers in Healthcare.
January 2023
Frontline in Government
Showcase how to empower Frontline Workers in Government.
January 2023
Teams Accessibility in Frontline
Showcase how Teams solutions empower a diverse workforce.
Download
January 2023
Build the Plan

Create recommendations and next steps for customer scenarios.

Asset
Description
Download Link
Last Updated
Build the Plan Kick-Off
Kick-off meeting for the Build the Plan phase of the workshop.
January 2023
Scenario Analysis and Prioritization
Use this scenario analysis framework to identify pain points and use cases.
October 2022
Adoption and Change Management
Drive adoption of frontline solutions with communication, training, and awareness.
October 2022
POE Template
Proof of Execution of the workshop completion, also known as the Report and Recommendations file.
Download
January 2023
Resources

Increase workshop efficacy through examples and test materials.

Asset
Description
Download Link
Last Updated
Demos and CIEs
Guided simulations and immersion experiences for frontline scenarios.
January 2023
BDM Scenario Cards
Various scenario cards to showcase Business Decision Makers.
October 2022
Industry Scenario Cards
Scenario cards for Healthcare, Government, Manufacturing, and Retail Industry.
Download
January 2023
Man in a meeting room working on his laptop Man in a meeting room working on his laptop

Investments and incentives

Partner investments and incentives can help drive the technical and workplace innovations you need to advance your business and your customers’ digital transformation. Let’s build, innovate, and grow together to make more possible.
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