Applies To: All Partners
Important change regarding the availability of Adobe Acrobat Sign services in mainland China effective October 13, 2025.
Introduction
Effective October 13, 2025, Adobe will implement a technical block that will restrict access to and use of Acrobat Sign from IP addresses located in mainland China (excluded: Hong Kong, Macau, Taiwan). Please note that this has been extended for Microsoft accounts based on our extension request. Due to local laws and regulations, Adobe cannot support the use of Acrobat Sign with use cases that contemplate access and use in China, as Acrobat Sign is not hosted on a server located in China to serve Chinese users. The architecture of Adobe Acrobat Sign is designed to best serve their global customer base and is not optimized to support certain country-specific requirements.
Details
Impact
All users, including senders, signers, approvers, viewers, administrators, and other supported roles, who attempt to access Acrobat Sign via Web, mobile app, or API integrations from an IP address located in mainland China will encounter an “access denied” error and will be unable to use Acrobat Sign. Users accessing Acrobat Sign from permitted locations outside of mainland China will not be impacted. Rest assured, your documents and data will remain secure and available from all permitted locations outside of mainland China.
Interim Solution
Our Global Agreement Centre Team are exploring a cross line of business solution. However, to mitigate the impact during this transition, we are implementing interim solution using DocuSign for new and ongoing requirements until a long-term solution is in place.
In Scope
- Partner Agreement requiring signature
- Microsoft China Countersigners
High Level Process Change
- As this is an interim solution, there will be no Engineering changes made to our Contracting Tool.
- Agreements requiring signature will still automatically flow to Adobe Sign, and Agreement Signers will still receive automated emails from AdobeSign. However, they will not be able to access Adobe Sign and action.
- Our Microsoft Support Team will be notified of all Chinese Agreements requiring signature, and upload into DocuSign.
- Partners and Microsoft countersigners will receive a DocuSign automated email to sign an envelope.
- Partners and Microsoft countersigners should follow the instructions in the DocuSign email, and sign the pending Agreement.
- Our Microsoft Support Team will process fully signed Agreements in our Contracting Tool.