This learning path will help you prepare for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant. The online learning path covers how to accomplish various technical tasks, including how to manage cases and knowledge management; manage queues, entitlements, and service-level agreements; implement scheduling; implement Omnichannel for Customer Service; manage analytics and insights; implement Customer Service workspaces; implement Microsoft Power Platform; and implement Connected Customer Service.
The Microsoft Learn modules will guide you through self-serve study prep that you can access and learn from, on your own schedule. When you access the Microsoft Learn content, we recommend that you add your work email address to your profile in Learn, to enable reporting for your organization.