Neocase is redefining HR with Microsoft to make businesses more agile

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Neocase Software is a supplier of global solutions for the digitization of HR processes, employee relationship management (ERM), and shared service centers that is specialized in HR, with its ERM solutions designed for organizations with more than 2,500 employees. The leading independent software publisher, boasting almost 6 million users in 180 countries, opted to host its SaaS solution on Azure in order to combine its know-how with Microsoft in the form of a close technological partnership.

Flexibility and autonomy are now the keywords of wellness at work. Companies in general, and HR managers in particular, now pay very close attention to new employee expectations. These expectations are redefining the role of HR in the company and demand the implementation of specialized software solutions. On the strength of this vision, 10 years ago, Neocase Software took the initiative of proposing the most complete ERM solutions on the market for large and medium-sized organizations.

“As we had anticipated, the HR function has undergone an in-depth transformation in recent years and now operates as a genuine service provider within the company,” explains Luc Sander, VP EMEA Sales and Alliances at Neocase Software.“ HR must continually develop new interactive and personalized 24x7 services for all employees, regardless of their working conditions (working from home, mobile working, etc.).”

Combining know-how to offer innovative services

One of the most critical challenges facing HR is the delivery of high-added-value services, with a better quality of service, while keeping costs under control or even cutting them. Neocase Software achieves this by offering a solution that optimizes the management of employee demands through a 100 percent customizable portal and an interactive knowledge base (capable of reaching automated resolution rates higher than 80 percent) and works with the human resources information system (HRIS) to digitize administrative HR processes from end to end.

Today, ERM is a source of value for the company and places the employee at the heart of the HR function. Employee commitment to the company is a key factor of performance.

HR must continually reinvent itself to adapt to changing employee practices and to the development of new technologies on a massive scale.

Neocase Software made a decisive decision in 2015 when it opted to host its software solutions in the Microsoft Azure Cloud Computing environment.

Neocase Software now benefits from numerous services that Microsoft regularly enhances in order to optimize the user experience. These services enable Neocase Software's Cloud teams to quickly deploy new features and applications on the market and to test them easily in temporary development environments.

Since the security of HR data is critical, Microsoft was the obvious choice, because it sets the standard in terms of meeting and monitoring demands for security and privacy. Azure meets a whole raft of international compliance standards. "We needed a partner capable of anticipating the new demands for data protection and of obtaining the corresponding certifications all over the world. This enables us, for example, to open datacenters in France for our French customers or to host American customers in Europe. And Microsoft's strike force is unequaled. Businesses trust Microsoft!" continues Luc Sander.

Digitization of interactions and administrative processes

The ERM software publisher now has a foothold in two high-growth markets.

The first, ERM, covers all the methods and techniques that create strong relationships between employees and the company in order to cement their commitment. This concept, derived from Customer Relationship Management (CRM), consists of putting the employee at the heart of the organization. In particular, it includes a 24/7 portal of services personalized according to the employer's brand and the employee's role in the organization.

The second, BPA, or Business Process Automation, covers the digitization of administrative HR processes. This end-to-end dematerialization of processes extends from the collection of data and documents to their transfer to third-party applications through an application programming interface, their approval in automated workflow processes, the production of documents and electronic signatures, etc.

Innovative HR processes for an agile company

By sharing its knowledge and best practices, Microsoft is helping Neocase Software to continually develop its SaaS solutions for the management of employee relationships in the realm of HR, and of Finance too.

"Our offer is based on innovative online services, but also on a diverse range of channels, from the telephone to e-mail, instantaneous messaging, and chatbots," confirms Luc Sander.

Moreover, Azure offers Neocase Software a sufficiently robust and secure architecture to host high volumes of sensitive data. This architecture is also highly flexible and has proven scalability capacities. It can meet fast-changing operational needs, such as the automation, control, and protection of tasks with little added value.

Thanks to Microsoft, most deployments are automated, a fact that enables Neocase Software to shorten its time-to-market and to become more agile.

Ultimately, the Neocase Software solutions hosted in Microsoft Azure improve employee productivity and the agility of the company by shortening development and deployment cycles, while also cutting costs and securely protecting data.

"Our partnership with Microsoft enables us to anticipate, control, and track. Thanks to AI and machine learning technologies, the company is already making plans for additional interactive services for employees," concludes Luc Sander.