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Sysfore Technologies case study

Sysfore Technologies and Microsoft Dynamics 365 help solar energy provider

Looking for greater efficiency

ShobhaGlobs Engineers Hub Pvt. Ltd., a technology provider in the solar energy sector, sought a solution to manage sales and customer engagements.

A comprehensive solution

Built on Microsoft Dynamics 365 Customer Engagement, Smartify 365 by Sysfore Technologies offered a project service module and other attractive features.

Enhanced engagement

Through sales force automation, smart technology, and operations management, Smartify 365 helped ShobhaGlobs propel business growth and improve customer satisfaction.

Empowering businesses through digital transformation

Based in Bengaluru, India, Sysfore Technologies is a global technology company that helps organizations reimagine their businesses with the power of digital transformation. With more than a decade of experience in building cloud-native, mobile-first solutions, Sysfore Technologies empowers organizations to achieve competitive advantage by delivering customer-centric, value-driven solutions.

Sysfore Technologies has been a Microsoft Azure Gold certified partner since 2016, and the company has successfully delivered more than 100 Azure Cloud solutions and managed service engagements as a cloud service provider and managed service provider.

The company’s Smartify 365, an ISV embed solution, brings operational excellence to intelligent sales and the customer experience, helping businesses accelerate revenue growth by quickly managing vital operations from the central application and harnessing various cross-sell opportunities.

Smartify 365 on Dynamics 365

ShobhaGlobs Engineers Hub needed clear visibility into customer engagement and the project implementation tracking process, along with effective engagement of leads generated by its large distributed sales team from exhibitions and other marketing activities.

Smartify 365 intelligent relationship management helped the sales team engage with customers, and the solution’s dedicated project service module enabled a timely delivery schedule. Smartify 365 let ShobhaGlobs Engineers Hub efficiently manage warranties for all customer installations and routine maintenance. The company also was able to employ efficient tracking of time sheets and see reimbursements on projects and sales-related engagements.

"ShobhaGlobs Engineers, as a unique end-to-end technology provider in the solar energy sector, used Smartify 365, a comprehensive solution on Microsoft Dynamics 365, to effectively manage our sales and customer engagements to accomplish higher operational efficiency," said Sharath Kumar L, Founder and CEO, ShobhaGlobs Engineers Hub.

Through Smartify 365, ShobhaGlobs Engineers Hub achieved effective and timely customer engagement, along with hassle-free integrated warranty management. Delivery time was reduced by approximately 25 percent, leading to efficient project service management and higher customer satisfaction.

“Smartify 365 provides several powerful sales force automation and end-to-end operations management capabilities to help businesses propel their revenue growth using smart technology powered by Microsoft Dynamics 365.”

-Ajith Mathew George, Director of Technology, Sysfore Technologies

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