Modernize Communications – Build Intent Workshop

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Claim a customer

Help customers experience modern calling with Microsoft Teams Phone capabilities, calling scenarios and your services as their telephony solution

This partner-led engagement showcases Teams Phone capabilities through “Art of the Possible” immersive experiences, use-cases, and deep-dive planning, resulting in actionable recommendations. This refreshed workshop takes a modular approach, allowing for the delivery of a customized engagement. Workshop deliverables include:

  • An evaluation of your customer’s current telephony and PBX needs including environmental and workload analysis
  • Demonstrate the end-to-end Microsoft Teams calling experience to showcase Microsoft Teams Phone as a telephony solution including the rich portfolio of third-party applications and devices that can complement the Microsoft Teams Phone experience
  • Plan and enable cloud architecture with the choice of deployment across Operators or Microsoft
  • Direction on how to transition various user profiles into a modern collaboration and communication environment
  • Customized report with actionable recommendations to enable and adopt Microsoft Teams Phone

Questions about this workshop?

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Download the workshop kit

Click here to download all workshop assets

Assets

Partner Readiness

Enable partners to effectively land workshop scenarios.

Asset
Description
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Last Updated
Delivery Guide
Delivery guidance for the Modernize Communications Workshop.
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January 2023
Sales and Marketing

Engage prospective customers and recommend workshop activities.

Asset
Description
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Last Updated
Workshop SOW Example
Template statement of work document for the Modernize Communications Workshop.
January 2023
Email Template
Email invitation template to send to customers.
January 2023
Customer Flyer
Provides a summary of the Modernize Communications Workshop.
January 2023
Sales Presentation
Proves the value of Microsoft Teams and the Modernize Communications Workshop.
Download
January 2023
Assess the Customer

Evaluate customer scenarios in preparation for workshop activities.

Asset
Description
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Pre-Engagement Kick-Off
Introduces the Modernize Communications Workshop and defines the workshop scope.
January 2023
Pre-Engagement Questionnaire
Template for collecting information on your customer's production environment.
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January 2023
Art of the Possible

Execute workshop activities and drive customer engagement.

Asset
Description
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Last Updated
Microsoft Teams Calling – Click-Through Demo
Click-through demonstration of Microsoft Teams Calling.
January 2023
Modernize Communications – Self-Paced Learning Path
Customer Self-Paced learning path to explore Microsoft Teams Phone.
January 2023
Microsoft Teams Phone Adoption Kit – Download Link
Adoption Kit for the rollout and adoption of Microsoft Teams Phone.
January 2023
Virtual Immersive Delivery Guide – Modernize Communications
Delivery guidance for the Virtual Immersive Experiences for the Modernize Communications Workshop.
January 2023
Art of the Possible Kick-Off
Overview presentation to introduce Modernize Communications capabilities.
January 2023
Calling with Teams Phone
Delivery presentation to explore the value of calling with Teams Phone.
January 2023
Moving to Teams Phone
Delivery presentation to explore available migration paths of Microsoft Teams Phone.
January 2023
Devices for Teams Phone
Delivery presentation to explore the value of the Teams Phone certified devices.
January 2023
What’s New is Teams Calling
Discover the latest features available in Microsoft Teams Calling, Meetings and Devices.
January 2023
Microsoft Teams Calling Plans
Delivery presentation to explore the calling plans available in Microsoft Teams.
January 2023
Microsoft Teams Phone Direct Routing
Delivery presentation to explore the direct routing options in Microsoft Teams.
January 2023
Operator Connect
Delivery presentation to explore Operator Connect in Microsoft Teams.
January 2023
Audio Conferencing
Delivery presentation to explore the audio conferencing options in Microsoft Teams.
January 2023
Teams Phone Administration and Management
Delivery presentation to explore the administration options in Microsoft Teams Phone.
January 2023
Managing Call Quality and Reporting
Delivery presentation to explore the call quality and monitoring options in Microsoft Teams.
January 2023
Call Queues and Auto Attendants
Delivery presentation to explore the value of Call Queues and Auto Attendants in Microsoft Teams.
January 2023
Contact Center
Delivery presentation to explore the value of the Contact Center.
January 2023
Call Recording
Delivery presentation to explore the value of Call Recording.
January 2023
Survivable Branch Appliance (SBA) for Direct Routing
Presentation to explore the value of Survivable Branch Appliance.
January 2023
Session Border Controllers (SBC) for Direct Routing
Delivery presentation to explore the value of the Session Border Controller.
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January 2023
Build the Plan

Create recommendations and next steps for customer scenarios.

Asset
Description
Download Link
Last Updated
Build the Plan Kick-Off
Overview of the process of creating deployment and adoption plan for modernizing communications.
January 2023
Adoption and Change Management
Presentation to help facilitate the process of identifying best practices to generate awareness and spark excitement.
January 2023
Scenario Discovery
Presentation to help facilitate the process of gathering customer requirements and use cases.
January 2023
Workload Analysis
Presentation to help facilitate the process of analyzing customer environments and use cases.
January 2023
Network Readiness
Overview of network readiness and discussion opportunities to determine a customer's environment.
January 2023
POE Template
Customizable template for determining customer recommendations and next steps, also known as the Report and Recommendations file.
Download
January 2023
Resources

Increase workshop efficacy through examples and test materials.

Asset
Description
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Asset Version History
Detailed version history for Modernize Communications Workshop assets.
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January 2023
Man in a meeting room working on his laptop Man in a meeting room working on his laptop

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