Product technical documents for new and existing Surface Products can be found on the Product environmental and safety documents page. Examples of the documentation and certifications that can be found here include Declarations of Conformity, ENERGY STAR Certifications, EPEAT Ecolabels, and UN test summaries. For further assistance with documentation/certification requests, feel free to ask the concierge.

• Technical Specifications for the Surface Pro 10

• Technical Specifications for the Surface Laptop 6

Effective March 31, 2024, Microsoft will no longer offer Windows 10 Pro as a downgrade choice in operating systems on devices delivered from the factory, making it the last date on which our Surface partners may sell PCs with Windows 10 Pro preinstalled with a Windows 11 Pro license. PCs with Windows 10 Pro preinstalled may continue to be sold, but the last date new orders were accepted by Microsoft was March 8, 2024. Any existing Windows 10 DC inventory can be ordered until supplies run out. After March 31, 2024, customers will need to manage the Windows 10 Pro installation process themselves when utilizing the Windows 11 Pro downgrade rights allowed by the OEM EULA or exercise Software Assurance rights with volume license agreements to run the old version on new hardware.

Accessories are a crucial part of employees making Surface Pro 10 their own. Many Designed for Surface options are available to build the ultimate workspace. These are especially important for employees who need more adaptive workspaces to meet their accessibility requirements. Below are recommended accessories for the Surface Pro 10 and Surface Laptop 6.

• Surface product images and logos
• Surface digital marketing assets
• Surface videos | Surface YouTube channel
• Surface partner training
• Recorded Surface partner webinars
• Customer stories

Customer-ready content is on the Security. Assets include pitch decks, eBooks, emails, flyers, social and web, images, and resources.  These assets align to the Surface for Business Security Narratives:
• Built-in security at every layer
• Maintain secure control of every device
• Secure from deployment to decommission

The Surface Reseller Alliance portal is the primary source for sales and marketing resources for Surface Partners and information about Surface partner programs. Some pages contain information and assets only available to registered Surface partners. To register as a Surface partner, go to the enrollment page.

Surface Partner webinars and trainings are available for you to obtain the latest readiness materials related to the Surface portfolio as well as partner specific sales topics.

In addition to this, you can utilize ExpertZone to level up on skilling using your Partner Center log-in credentials: https://aka.ms/expertzone.

The Operations Readiness resource gallery is where you can find the latest product updates, MSRP, partner launch calendars, and key operational readiness resources across all Microsoft channels and programs – information for Surface Hub and Surface PC is included.

The Microsoft Readiness team manages the Surface PC and Surface Hub Readiness links.

Please contact readsupp@microsoft.com for any support needed in that area or submit a ticket to our Surface Concierge.

Email the Device Reseller Cosmic Team at droc@microsoft.com to resolve registration questions.

Surface incentives are available on Partner Center (microsoft.com). After signing into Partner Center, click the “Incentives” link under the “Enrolled” section of the page to see an overview of your incentive earnings, payments, and programs.

For additional information, please refer to this step-by-step guide on How to contact support for help with incentives (microsoft.com)

Microsoft Support now has a simplified process of registering Surface devices for Windows Autopilot deployment. Visit Surface Registration Support for Windows Autopilot - Surface.

Check the Surface driver and firmware lifecycle guidance. If your device has reached end of life, leverage the End-of-life management and recycling resources to help you safely upcycle or recycle your devices.

Please contact your preferred Surface distributor to request customer pricing.

Submit special pricing and deal registration requests through the NextGen Pricing Portal.

Microsoft is committed to supporting and rewarding eligible partners for their proactive device selling motions. Microsoft has developed multiple programs to drive upfront discounts for our channel partners. These programs fall into three categories:

• Deal Registration. Deal Registration rewards Resellers for their pre-sales investments for Microsoft Device opportunities.
• Volume Discount Programs. Microsoft’s Volume Discount Programs, Accelerate Pricing Program, and Special Pricing approve upfront discounts based on deal size and business case to help Resellers and Distributors position Microsoft Devices competitively.
• The Special Pricing program evaluates large volume opportunities (1000+ units) and awards incremental discounts for high volume and strategic deals. Discounts are based on various factors and, if awarded, may vary by SKU. The credit will be paid out to the Distributors through the Credit memo process.
• The Accelerate Pricing Program is the first Microsoft consumption-based pricing model for hardware to the program incentivizes partners to acquire new Surface customers and drive growth in existing accounts. This program rewarding customer loyalty and purchases without requiring a volume commitment.

Focus Program. Microsoft introduces programs for special focus areas from time to time. E.g., Multi-National Program.

Country specific offers can be found here on the Surface Reseller Alliance portal.

Find and download content that review and outlines Surface protection plans in the Surface Warranty & Protection Plan Collection including service and repair options.

If you have specific questions related to warranty, please have your Microsoft PDM submit a ticket to the Partner Device Desk that handles post-sales and warranty specific questions.

For help with Surface devices, you can visit our customer facing Surface devices help page to access the surface diagnostic toolkit and contact our support team for more options.

All current Microsoft Surface laptops and 2-in-1 devices have achieved EPEAT gold in the U.S. and Canada. This is the highest rating offered by the Electronic Product Environmental Assessment Tool (EPEAT).

We have also adapted our commercial packaging, with a design focus on customer needs and sustainability. We developed with our customers and partners in mind and adapted our Surface commercial packaging to better align with commercial channel requirements and improve the partner experience. 

With our new commercial packaging, we reduced weight and volume by over 30%, increased the number of recycled materials to 70%, and reduced our greenhouse gas emissions by over 40% compared to our historical retail packaging. In addition, we redesigned the packaging to break it down into completely flat pieces, encouraging recycling.