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Find out how MAR partners are benefiting.
Determine if this is the right program for you.
The Microsoft Authorized Refurbisher program is a partnership tailored to meet the needs of largest device refurbishers in the world. Microsoft enables them to professionally refurbish Windows devices and preinstall genuine Microsoft software, ensuring a great customer experience. These devices are then sold to businesses, consumers, schools and non-profits.
To be considered for the MAR program, refurbishers must have:
If you don’t meet the criteria to become a MAR but are interested in learning more about our Third Party Refurbisher (TPR) program please see the MAR directory posted below to contact a MAR in your region and learn more.
*If you are a refurbisher looking to partner with a MAR, please note that not all MAR partners offer TPR services.
For MAR related questions you can send a MAR support email to OEMMAR@Microsoft.com.
For current MAR partners with technical questions please contact the MAR Help Desk at MARHELPDESK@microsoft.com.
We do not respond to the OEMMAR@microsoft.com alias or the MARHELPDESK@microsoft.com alias regarding refurbished PC or Windows license donations request.
Our MAR partners and Third Party Refurbishers (TPRs) process millions of PCs per year in addition to all types of consumer end-of-life electronics
that are being recycled. All Partners are committed to the environment, many also have philanthropy programs to support non-profit
organizations, schools, student and low-income families.
Below are some brief summaries of great work being done by our partners, as well as links to some community-oriented programs.
Examples in North America:
Testimony 1: CNB Computers Inc. – Canada
Canada specializes in selling refurbished computers globally. CNB Computers Inc. CEO says:“Being a Microsoft Approved Refurbisher has enhanced our position in the global marketplace. This has helped our company provide our customers with cost-effective and distinguished IT assets while helping them be environmentally responsible corporate citizens. MAR has added credibility and a competitive advantage to CNB Computers Inc. making it an industry leader in refurbished IT products. Our Microsoft partnership has indeed been a great benefit over the last ten years. It has not only helped us grow our business, but it also makes our employees feel proud of being associated with such an esteemed organization.”
Testimony 2: Simpatico Network srl – Italy
Simpatico Network srl is specialized in selling refurbished computers over its website either to Dealers or End Users. Simpatico CEO says:“Before joining the MAR program, we missed a lot of sales because we sold computers data wiped with no operating system. But thanks to the MAR program we increased our sales and now we sell to school and to small businesses. We also just closed a partnership with a big distribution company to sell refurbished computers through their channel”
We are committed to the recovery and recycling of electronics and keeping them out of landfills at the end of their life cycle through our MAR partners.
Environmental Sustainability at Microsoft
Microsoft’s Carbon Commitment
We are taking responsibility for our own carbon footprint by reducing our emissions by half and then removing the rest. Shifting to 100% renewable energy, extending the carbon fee to our supply and value chains, and investing in new carbon reduction and removal technology through a $1 billion Climate Innovation Fund.
Microsoft refurbishers specialize in professionally and safely decommissioning PCs through asset recycling. It is important your computer is disposed of professionally and safely so your data is not compromised.
Safe disposal of technology devices is important to safeguarding the data stored or accessed from technology devices. Security breaches can plague consumers and businesses and results in untold economic and personal impact. Decommissioning devices with data security in mind cannot be overlooked when disposing of technology.
Production and disposal of electronics has a huge environmental impact. Microsoft, along with other technology leaders and worldwide organizations, recognizes the problem of end-of-life management for technology devices and the complexities and challenges for consumers when dealing with it. They are committed to the recovery and recycling of the useful materials in our products and keeping them out of landfills at the end of their life cycle.
Microsoft refurbishers use stringent data wiping standards to effectively erase your data. They refurbish the PCs or servers and install genuine Microsoft software so they are ready for new owners. A Microsoft refurbisher can also provide a variety of asset management offerings – some even provide full IT asset disposition (ITAD) services.
Building a more sustainable world together
Microsoft and partners are building a more sustainable future - The Official Microsoft Blog
The MAR program includes Citizenship Products which are designed to allow Refurbishers to install low-cost Windows and Office for a limited group of recipients that meet the requirements for eligible academic users, eligible charitable organizations, specially approved recipients, and Technology Access Program / TAP with proof of end user.
See example above from PCs for People as they are utilizing our Citizenship Products to make a difference in their community!
Only genuine Windows operating systems offer to end users the quality and security they expect with the added benefit of ensuring their PC is always up to date.
Microsoft Refurbisher partners follow strict requirements established by Microsoft to ensure customers receive a high quality, professional refurbished device installed with genuine Microsoft Windows software. Such devices are free of defects, malware and viruses that could negatively impact your privacy and security.
Decommissioning devices with data security in mind cannot be overlooked when disposing of technology. Properly guarding the data stored or accessed from technology devices. Security breaches can plague consumers and businesses and result in untold economic and personal impact.
Production and disposal of electronics has such a huge environmental impact. Microsoft, along with other technology leaders and worldwide organizations, recognizes the problem of end-of-life management for technology devices and the complexities and challenges for consumers when dealing with it. Most MAR partners you ask about their commitment to the environment, will show you an industry certification that follows strict compliance policies they must follow.
Every refurbished device from a Microsoft Authorized Refurbisher includes a specially designed Windows Certificate of Authenticity label (COA) OR Genuine Microsoft Refurbisher label (GMRL) OR Genuine Microsoft label (GML) affixed to the chassis.
Image 1 (L to R): MAR COA has the statement “For use on a Refurbished PC – No Commercial Value” and includes the brand name of the refurbisher who refurbished it and pre-installed Windows on the computer. There is a 25 digit product key on the label, some with security coating covering them.
Image 2: If the MAR device has a digital Windows license on it, the COA label has been replaced by a GMRL sticker.
Both labels have holographic images. The GMRL is new and will be utilized by all MARs and TPRs. It has “Microsoft Authorized Refurbisher” text in the center box. If your device has this label, it has a pre-installed digital product key and will self-activate. One of these 2 items (Refurbisher COA, and GMRL label) are proof that the computer is properly licensed.
Microsoft Authorized Refurbishers do not include recovery media supplied on DVDs with refurbished PC purchases. Customers who buy a refurbished PC will have another option to access a recovery image if they need it. The most common methods are to download the Windows image from the internet or in some cases, you may have access the recovery image that is available on the hard drive of the computer. The customer may be prompted to create their own recovery media. You can learn more about making your own system backup here.
MAR Program currently offers operating systems Window 10 & 11 Home and Windows 10 & 11 Professional and Office 365 - 30-day trial for consumers and businesses. The program also offers licenses for not-for-profit recipients (including education), which includes Windows 10 Professional and Microsoft Office 2019. Note: Office is only available to those recipients who are part of a Technology Access Program.
We’ve created marketing assets to help MAR partners promote the benefits of genuine software on refurbished computers, both directly to end customers and through Microsoft Third Party Refurbishers.
This content collection provides links to documentation, resources, and licensing terms for the MAR Program effective August 1, 2020 and forward.
Content Collection | Microsoft Authorized Refurbisher Program
1. Third Party Refurbisher (TPR) Onboarding Guide
2. Digital onboarding guides (English, Japanese, Portuguese)
a. MAR Digital License Manufacturing Reference Guide (Japanese)
b. Third Party Refurbisher (TPR) Onboarding Guide (Japanese)
c. MAR Digital License Manufacturing Reference Guide (Portuguese)
d. Third Party Refurbisher (TPR) Onboarding Guide (Portuguese)
e. OA3 Manufactory Step-by-Step Guide for MAR Process (Portuguese)
The materials provided on this website have been translated from their original language. While every effort has been made to ensure accuracy, some inaccuracies or differences in the translation may exist. The original language materials should be consulted in all cases. Microsoft does not accept any responsibility or liability for any inaccuracies or differences in the translation.
3. Licensing and Programs Resource Center (microsoft.com)
4. Device Partner Community Operations Resource Center (microsoft.com)