FabSoft increases document efficiency by 40% with Microsoft Azure AI
A small, nimble company at heart, FabSoft has been a Microsoft partner for 25 years and has integrated various Microsoft technologies into its document handling solutions. With over 150,000 successful installations, FabSoft solutions have been implemented into daily business operations worldwide. FabSoft uses Microsoft Azure AI Studio and Azure OpenAI for advanced analytics and AI capabilities in its DeskConnect product, which integrates with Outlook and multiple other Microsoft technologies to enhance document management operations and functionality.
Relying on optical character recognition alone slows document management
Many businesses, including those in banking, manufacturing, and education, struggle with traditional document management workflows. Handwritten notes and unstructured papers require manual review and categorization. The scale of documents and technical compatibility across platforms can be overwhelming. DeskConnect streamlines these processes.
DeskConnect provides a unified platform for company-wide information access. The solution addresses inefficiencies in document collaboration, reduces communication gaps, and increases productivity across different teams and departments within organizations of all sizes. By using Azure AI and Azure OpenAI combined with traditional optical character recognition (OCR), DeskConnect minimizes errors and automates the conversion of documents from any format into searchable data.
DeskConnect is customizable and scalable, enabling businesses to adjust data capture, document distribution, and system integrations to fit specific organizational needs. As your document volume grows and new systems are added to your environment, DeskConnect scales to meet the challenge.
Advanced automation speeds information retrieval and reduces document handling
By combining AI with OCR to power advanced document automation technology, DeskConnect minimizes errors, speeds information retrieval, and significantly reduces the time and cost associated with traditional document handling processes.
DeskConnect uses large language models (LLMs) powered by Azure AI to answer questions and provide insights based on the content processed. The LLMs are trained to extract information from documents, making data more accessible and actionable for decision-making. DeskConnect not only recognizes and extracts text but also answers context-specific queries about the document content, facilitating a deeper level of data utilization.
Using machine learning and LLMs, DeskConnect continuously improves its accuracy and efficiency in document processing. The more documents it processes, the better it becomes at data extraction and interpretation, adapting to new document formats.
Thanks to the scalability of Microsoft Azure, DeskConnect expands as business needs grow, handling larger volumes of documents and more complex queries without degradation in performance.
“The opportunity to make DeskConnect available on Microsoft Azure Marketplace increases the ability for companies worldwide to use real-time information in ChatGPT,” said Gary Hollfelder, CEO, FabSoft.
An international bank enhances security and boosts efficiency by 40 percent
After implementing FabSoft DeskConnect, an international bank achieved significant advancements in its document management system. The highly customizable features enabled the bank to meet its specific needs. Automated workflows reduced the bank’s reliance on manual processes, minimizing the risk of human errors and speeding up document processing. This automation allowed employees to focus more on value-adding activities rather than routine document management tasks.
DeskConnect’s seamless integration with Azure enabled the bank to reliably scale document management across a worldwide network of hundreds of bank branches. The adoption of advanced security measures, including SSL encryption, ensures data remains secure and complies with industry regulations. This is crucial for the bank, given the sensitive nature of the documents it processes, such as loans and corporate securities information.
The bank’s employees can now access documents and track real-time status from any location. This capability is especially valuable in a geographically distributed organization where timely access to accurate information can significantly impact decision-making processes and customer satisfaction.
By eliminating outdated standalone fax machines and centralizing document management functions, the bank has also realized a reduction in equipment and maintenance costs. Additionally, the efficient processing of documents means reduced overhead costs related to document storage and retrieval. Notably, the bank reduced document processing times by 40 percent.
Overall, FabSoft's technology has placed the bank in a better position to manage its documentation efficiently and securely, supporting its operations globally while ensuring compliance and reducing costs. These improvements have not only enhanced internal workflows but also contributed to a higher level of service delivery to customers.
“Here at FabSoft, we are incredibly excited to offer our revolutionary document technology for Azure OpenAI on the Microsoft Azure Marketplace,” said Hollfelder.
FabSoft employees are dedicated to providing the best solution for customers. Learn more about DeskConnect, including how to contact FabSoft directly, via the DeskConnect page on the Azure Marketplace.