Modernize Communications – Build Intent Workshop

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Claim a customer

Help customers experience modern calling with Microsoft Teams Phone capabilities, calling scenarios and your services as their telephony solution

This partner-led engagement showcases Teams Phone capabilities through “Art of the Possible” immersive experiences, use-cases, and deep-dive planning, resulting in actionable recommendations. This refreshed workshop takes a modular approach, allowing for the delivery of a customized engagement. Workshop deliverables include:

  • An evaluation of your customer’s current telephony and PBX needs including environmental and workload analysis
  • Demonstrate the end-to-end Microsoft Teams calling experience to showcase Microsoft Teams Phone as a telephony solution including the rich portfolio of third-party applications and devices that can complement the Microsoft Teams Phone experience
  • Plan and enable cloud architecture with the choice of deployment across Operators or Microsoft
  • Direction on how to transition various user profiles into a modern collaboration and communication environment
  • Customized report with actionable recommendations to enable and adopt Microsoft Teams Phone

Questions about this workshop?

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Download the workshop kit

Click here to download all workshop assets

Assets

Partner Readiness

Enable partners to effectively land workshop scenarios

Delivery Guide
Delivery guidance for the Modernize Communications Workshop.
Sales and Marketing

Engage prospective customers and recommend workshop activities

Workshop SOW Example
Template statement of work document for the Modernize Communications Workshop.
Email Template
Email invitation template to send to customers.
Customer Flyer
Provides a summary of the Modernize Communications Workshop.
Sales Presentation
Proves the value of Microsoft Teams and the Modernize Communications Workshop.
Assess the Customer

Evaluate customer scenarios in preparation for workshop activities

Pre-Engagement Kick-Off
Introduces the Modernize Communications Workshop and defines the workshop scope.
Pre-Engagement Questionnaire
Template for collecting information on your customer’s production environment.
Art of the Possible

Execute workshop activities and drive customer engagement

Microsoft Teams Calling – Click-Through Demo

Click-through demonstration of Microsoft Teams Calling.

Modernize Communications - Self-Paced Learning Path

Customer Self-Paced learning path to explore Microsoft Teams Phone.

Microsoft Teams Phone Adoption Kit - Download Link

Adoption Kit for the rollout and adoption of Microsoft Teams Phone.

Virtual Immersive Delivery Guide- Modernize Communications

Delivery guidance for the Virtual Immersive Experiences for the Modernize Communications Workshop.

Art of the Possible Kick-Off
Overview presentation to introduce Modernize Communications capabilities.
Calling with Teams Phone
Delivery presentation to explore the value of calling with Teams Phone.
Moving to Teams Phone
Delivery presentation to explore available migration paths to Microsoft Teams Phone.
Devices for Teams Phone
Delivery presentation to explore the value of the Teams Phone certified devices.
What’s new in Teams Calling
Discover the latest features available in Microsoft Teams Calling, Meetings and Devices.
Microsoft Teams Calling Plans
Delivery presentation to explore the calling plans available in Microsoft Teams.
Microsoft Teams Phone Direct Routing
Delivery presentation to explore the direct routing options in Microsoft Teams.
Operator Connect
Delivery presentation to explore Operator Connect in Microsoft Teams.
Audio Conferencing
Delivery presentation to explore the audio conferencing options in Microsoft Teams.
Teams Phone Administration and Management
Delivery presentation to explore the administration options in Microsoft Teams Phone.
Managing Call Quality and Reporting
Delivery presentation to explore the call quality and monitoring options in Microsoft Teams.
Call Queues and Auto Attendants
Delivery presentation to explore the value of Call Queues and Auto Attendants in Microsoft Teams.
Contact Center
Delivery presentation to explore the value of the Contact Center.
Call Recording
Delivery presentation to explore the value of Call Recording.
Survivable Branch Appliance (SBA) for Direct Routing
Presentation to explore the value of Survivable Branch Appliance.
Session Border Controllers (SBC) for Direct Routing
Delivery presentation to explore the value of the Session Border Controller.
Build the Plan

Create recommendations and next steps for customer scenarios

Build the Plan Kick-Off
Overview of the process of creating a deployment and adoption plan for modernizing communications.
Adoption and Change Management
Presentation to help facilitate the process of identifying best practices to generate awareness and spark excitement.
Scenario Discovery
Presentation to help facilitate the process of gathering customer requirements and use cases.
Workload Analysis
Presentation to help facilitate the process of analyzing customer environments and use cases.
Network Readiness
Overview of network readiness and discussion opportunities to determine a customer’s environment.
POE Template
Customizable template for determining customer recommendations and next steps, also known as the Report and Recommendations file.
Resources

Increase workshop efficacy through examples and test materials

Asset Version History
Detailed version history for Modernize Communications Workshop assets.
Man in a meeting room working on his laptop Man in a meeting room working on his laptop

Investments and incentives

Partner investments and incentives can help drive the technical and workplace innovations you need to advance your business and your customers’ digital transformation. Let’s build, innovate, and grow together to make more possible.
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