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Calling for Microsoft Teams Advanced Specialization

Program Overview and Requirements

Program Overview

Partners who demonstrate deep knowledge, extensive experience, and proven success in deploying and managing Microsoft 365 Phone System may seek the Calling for Microsoft Teams advanced specialization. Based on a recent Forrester TEI Study, calling in Microsoft Teams improves employee and company performance and provides enhanced security, compliance, uptime, and mobility¹. Today, businesses need a modern voice solution that combines unified communication and teamwork.

Creating a calling practice for Microsoft Teams provides partners with a unique opportunity to drive customer business value and develop new revenue streams for partners.

The Calling for Microsoft Teams advanced specialization allows partners with an active Gold Cloud Productivity Competency to further differentiate their organizations, demonstrate their capabilities, and build stronger connections with customers.

Partners who meet the comprehensive requirements to earn an advanced specialization receive a customer-facing label that they can display on their business profile in the Microsoft solution provider finder, are prioritized in customer searches to drive new business, and can generate a certified letter from Microsoft that verifies the advanced specialization that they have earned.

Learn more about Calling for Microsoft Teams partner opportunity.

Learn more about advanced specializations.

Forrester TEI Study: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4n7pe

Updates to Cloud Productivity competency and applicable advanced specializations

Monthly active usage (MAU) has replaced active entitlements (AE) as the way we measure performance requirements. While AE is measured at the SKU level, MAU measures at the customer tenant level. With MAU, we can more accurately measure your progress towards attaining a Cloud Productivity competency and applicable advanced specializations. Review the FAQ for more information on this change.

How do I apply?

Only administrators of an organization’s Microsoft partner account can submit an application for the Calling for Microsoft Teams advanced specialization on behalf of the organization. If you have the appropriate role and access, you can apply by signing into your Partner Center account and navigating to your Partner Center dashboard > Competencies > advanced specialization. If you are still in PMC, review our help page and transition guide to learn more about how to move your membership to Partner Center. Once you have moved, you can apply through your Partner Center dashboard.

What are the requirements?

Eligible partners must meet the highest standards for service delivery and support. All requirements will be verified by Microsoft and/or a third-party vendor, either automatically or by manual review, and are subject to change.

Details

Maintain an active Gold Cloud Productivity competency.

Details

Achieve a minimum 2,500 active monthly active usage (MAU) growth of Microsoft Teams in a trailing twelve-month period (CPOR data).

Details

Provide three customer references that demonstrate the partner’s ability to deploy and manage Microsoft 365 Phone System, Calling Plan, Direct Routing configuration, Network Planning, and Remediation for Voice workloads. Review our guidelines for customer references before submitting.

Details

Your advanced specialization and associated benefits will remain in place for one year but require that you keep your gold competency status in place. If you do not maintain your gold competency, you will lose your advanced specialization status. On your renewal date, you will need to meet the current program requirements which may evolve over time.