In this online course, we will introduce you to the basic concepts of customer engagement and what they share. We will cover the basics of each of the Microsoft Dynamics 365 customer engagement apps, including Marketing, Sales Customer Service, Field Service, and Project Operations, and their common features and integration.
You can also leverage the learnings from this course toward preparing for exam MB-910.
This course is an Exam Prep training. It does not include a practice test and is not an exam cram. Attendees should plan to accompany this course with the learning path modules for this exam.