Microsoft Advanced Support for Partners

Cloud-focused partner support with a personal connection to Microsoft

  • Less than 1 hour incident response time for your most critical issues for Microsoft Azure, Microsoft Office 365, and Microsoft Dynamics 365.
  • Services Account Managers to serve as your support advisors
  • Proactive guidance and training so you are ready for what’s next


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Created for partners looking to grow their cloud business

With Advanced Support for Partners, you get cloud support at an accessible price point, which helps you be a great ally to your customers and grow your business faster. The program includes valuable proactive and reactive services delivered by experienced Services Account Managers and Partner Technical Consultants.

Designed from the feedback of over 1,500 partners like you, Microsoft Advanced Support for Partners addresses the specific needs of Cloud Solutions Providers (CSP), born-in-the-cloud partners and all other partners selling Microsoft cloud services.


Microsoft Cloud products covered:

Microsoft Azure
Microsoft Office 365
          Microsoft Dynamics 365

With Advanced Support for Partners you can expect to:

Keep your customers and your business moving

  • Cloud support incidents: Break-fix support for Microsoft Cloud Services
  • Response time and escalation: Less than 1-hour response times and escalation management for your most critical issues
  • Support on behalf of end customer: Ability to open and manage support incidents on behalf of your customers

Get more out of your relationship with Microsoft

  • Services Account Management: Access to Services Account Managers who provide support assistance for your most critical cases and help identify and execute your top cloud priorities and projects

Stay in the know and be ready for what’s next

  • Cloud consults: Architecture support for deployment migration and Cloud API implementations
  • Proactive communications: Learn about new cloud releases, programs and outages
  • Technical content: Top-rated technical content and training recommended to you by Services Account Managers
  • Roadmap webinars: Webinars on the latest technologies and releases
  • Optimization analysis: Accelerate your cloud adoption and identify growth opportunities in your customer base
  • Support Practice Accelerator: SAM managed engagement designed to optimize your support capabilities, enable your business plan, and empower your team to better support your customers

Need more information?

Download the fact sheet to learn about all features and pricing options in detail.

Is Advanced Support right for you?

Advanced Support is the ideal solution for partners who are growing their cloud business. Not quite ready for Premier Support, but need a higher level of service than the Microsoft Partner Network core benefits provide? The Advanced Support program delivers the right level of support to meet you in the middle while your business grows.

Get your Advanced Support today

Activate this flexible subscription now to get faster responses times, access to Services Account Managers, early notifications, and top training.