Microsoft Partner Support Offerings

Microsoft is committed to helping you continue your growth momentum and provide the best service to your customers. To assist with this, we offer multiple, flexible support options aligned to your organization’s specific needs and capabilities.

 

Select the best support option for your business

Microsoft Partner Network Technical Benefits

Foundational support for partners establishing their business.

Microsoft Advanced Support for Partners

Advanced support for partners who are growing their business.

Microsoft Premier Support for Partners

Most comprehensive level of support for partners with growing and established business.

Feature Comparison

Support Plans

Microsoft Partner Network Technical Benefits

Microsoft Advanced Support for Partners

Microsoft Premier Support for Partners

Microsoft Products & Services Supported Cloud
Hybrid
On-premises
Cloud
Options* for Hybrid & On-premises
Cloud
Hybrid
On-premises
Support Delivery Method Remote Remote Remote, On-site
Submit Support Tickets On Behalf of End Customer
24x7 Technical Support
Case Severity & Target Initial Response Times Severity A: 2 hours
Severity B: 4 hours
Severity C: 8 hours
Severity A: 1 hours
Severity B: 2 hours
Severity C: 4 hours
Severity A: 1 hours
Severity B: 2 hours
Severity C: 4 hours
24x7 Critical Situation Support -- --
Support Account Management -- Pooled Designated
Escalation Services --
Advisory “How To” Services
Technical Presales Assistance Available with MPN subscription Available with MPN subscription
Cloud Solution Provider API Support Self-guided and Packaged Packaged Customizable for you and your customers
Proactive Support Services Self-guided and Packaged Packaged Customizable for you and your customers
Developer Mentoring & Coaching -- -- Optional*
Designated Support Engineering -- -- Optional*
Minimum Price (USD)** Included in MPN Competency or MAPS subscription $1,250/mo $28K/yr
Microsoft Products & Services Supported
Microsoft Partner Network Technical Benefits Cloud
Hybrid
On-premises
Microsoft Advanced Support for Partners Cloud
Options* for Hybrid & On-premises
Microsoft Premier Support for Partners Cloud
Hybrid
On-premises
Support Delivery Method
Microsoft Partner Network Technical Benefits Remote
Microsoft Advanced Support for Partners Remote
Microsoft Premier Support for Partners Remote, On-site
Submit Support Tickets On Behalf of End Customer
Microsoft Partner Network Technical Benefits
Microsoft Advanced Support for Partners
Microsoft Premier Support for Partners
24x7 Technical Support
Microsoft Partner Network Technical Benefits
Microsoft Advanced Support for Partners
Microsoft Premier Support for Partners
Case Severity & Target Initial Response Times
Microsoft Partner Network Technical Benefits Severity A: 2 hours
Severity B: 4 hours
Severity C: 8 hours
Microsoft Advanced Support for Partners Severity A: 1 hours
Severity B: 2 hours
Severity C: 4 hours
Microsoft Premier Support for Partners Severity A: 1 hours
Severity B: 2 hours
Severity C: 4 hours
24x7 Critical Situation Support
Microsoft Partner Network Technical Benefits --
Microsoft Advanced Support for Partners --
Microsoft Premier Support for Partners
Support Account Management
Microsoft Partner Network Technical Benefits --
Microsoft Advanced Support for Partners Pooled
Microsoft Premier Support for Partners Designated
Escalation Services
Microsoft Partner Network Technical Benefits --
Microsoft Advanced Support for Partners
Microsoft Premier Support for Partners
Advisory “How To” Services
Microsoft Partner Network Technical Benefits
Microsoft Advanced Support for Partners
Microsoft Premier Support for Partners
Technical Presales Assistance
Microsoft Partner Network Technical Benefits
Microsoft Advanced Support for Partners Available with MPN subscription
Microsoft Premier Support for Partners Available with MPN subscription
Cloud Solution Provider API Support
Microsoft Partner Network Technical Benefits Self-guided and Packaged
Microsoft Advanced Support for Partners Packaged
Microsoft Premier Support for Partners Customizable for you and your customers
Proactive Support Services
Microsoft Partner Network Technical Benefits Self-guided and Packaged
Microsoft Advanced Support for Partners Packaged
Microsoft Premier Support for Partners Customizable for you and your customers
Developer Mentoring & Coaching
Microsoft Partner Network Technical Benefits --
Microsoft Advanced Support for Partners --
Microsoft Premier Support for Partners Optional*
Designated Support Engineering
Microsoft Partner Network Technical Benefits --
Microsoft Advanced Support for Partners --
Microsoft Premier Support for Partners Optional*
Minimum Price (USD)**
Microsoft Partner Network Technical Benefits Included in MPN Competency or MAPS subscription
Microsoft Advanced Support for Partners $1,250/mo
Microsoft Premier Support for Partners $28K/yr

* Available for an additional fee Back to top

** Price listed is in USD. Local prices may vary



Additional Support Options

In addition to the support offerings listed above, there are a variety of self-help and community support options available to partners on both Microsoft’s online service portals and at partner.microsoft.com/support. Connect with Microsoft professionals and other partners to solve problems quickly at no cost through the Partner Support Community. TechNet is also available for IT professionals, and developers can access resources on MSDN. A full list of benefits available through your Microsoft Partner Network membership can be found here.