SRA Help

Some SRA pages contain information and assets that are gated for authorized Surface Partners.

If you are an authorized Surface Partner and cannot access gated Surface pages, please contact your Global Admin and reach out to Partner Center Support.

If you are interested in onboarding as a Surface Partner, navigate to the Surface Enrollment page for more information.

Surface Microsoft Cloud Partner Program information is stored in your cookies, and sometimes those become too long to read, resulting in a 404 error. If this occurs, please clear your browser cache and cookies, and close and reopen your browser.

Partner University is its own entity, separate from SRA. Learn about Partner University access here, and for any additional support related to Partner University, you’ll have to reach out to Microsoft Cloud Partner Program Support, and they can either assist or put you in contact with admin support for Partner University.

The Operations Readiness Portal is separate from SRA, and Surface PC and Surface Hub Readiness links are managed by the Readiness team. Please contact readsupp@microsoft.com for support.

The Surface Asset Gallery houses all Surface-related assets. We recommend using the filters and search bar to locate what you need:

• The filters on the left-hand side are for sorting. These limit gallery results to only assets that are tagged with all selected filters.
• The search bar is for finding assets with word(s) that exist in the title, description, or metadata.
• Both the sorting filters and the search bar can be combined while searching - we recommend starting the search broad and refining down.
• Assets are ordered in the gallery by date of upload or when they were last updated.

If you are unable to find what you need, please contact SRA@Microsoft.com for more info.

• Surface pitch decks and fact sheets
• Surface product images and logos
• Surface digital marketing assets
• Surface videos
• Surface partner training
• Recorded Surface partner webinars

• Special pricing and deal registration requests? Microsoft Device Pricing Programs Portal
• Surface PC and Surface Hub operational content? Microsoft Operations Readiness Portal
• Surface customer stories? Microsoft customer stories page
• External Surface videos? Surface YouTube channel
• Sign up for the Surface Partner Briefing Newsletter? Surface Newsletter
• Officially licensed third-party accessories? Designed for Surface

The Surface Partner Sales Group (SPSG) provides channel partners with a competitive advantage by answering their pressing Surface sales questions.  The SPSG provides all Surface channel partners with an additional resource—on top of Microsoft Partner Development Managers and our distributor leads—for your sales-related challenges, such as:

• Product questions
• Locating available sales assets
• Responding to customer objections
• Customer proposal guidance
• Deal coaching

Contact them today via https://aka.ms/SurfacePartnerHelp

For more assistance, please reach out to a Surface Reseller Alliance Portal team member by emailing SRA@Microsoft.com.