Warranty & Support
Surface Reseller Alliance
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Get answers to your Surface sales questions
Our team provides pre-sales support to Surface partners. We curate commonly asked questions making them available in the FAQ below. We also provide a concierge service to Surface partners for new questions. Ask us about Surface product information, partner resources, device deployment and management, sales assistance, certifications and sustainability.
24-hour initial response time
Locations Supported: Global
2000+ questions answered from 200+ partners
Find answers to frequently asked questions about Surface pre-sales
The Surface Reseller Alliance portal is the primary source for sales and marketing resources for Surface Partners and information about Surface partner programs. Some pages contain information and assets only available to registered Surface partners. To register as a Surface partner, go to the enrollment page.
Surface Partner webinars and trainings are available for you to obtain the latest readiness materials related to the Surface portfolio as well as partner specific sales topics.
In addition to this, you can utilize ExpertZone to level up on skilling using your Partner Center log-in credentials: https://aka.ms/expertzone.
The Operations Readiness resource gallery is where you can find the latest product updates, MSRP, partner launch calendars, and key operational readiness resources across all Microsoft channels and programs – information for Surface Hub and Surface PC is included.
The Microsoft Readiness team manages the Surface PC and Surface Hub Readiness links.
Please contact email@example.com for any support needed in that area or submit a ticket to our Surface Concierge.
Surface incentives are available on Partner Center (microsoft.com). After signing into Partner Center, click the “Incentives” link under the “Enrolled” section of the page to see an overview of your incentive earnings, payments, and programs.
For additional information, please refer to this step-by-step guide on How to contact support for help with incentives (microsoft.com)
Microsoft Support now has a simplified process of registering Surface devices for Windows Autopilot deployment. Visit Surface Registration Support for Windows Autopilot - Surface.
Check the Surface driver and firmware lifecycle guidance. If your device has reached end of life, leverage the End-of-life management and recycling resources to help you safely upcycle or recycle your devices.
Please contact your preferred Surface distributor to request customer pricing.
Submit special pricing and deal registration requests through the NextGen Pricing Portal.
Microsoft is committed to supporting and rewarding eligible partners for their proactive device selling motions. Microsoft has developed multiple programs to drive upfront discounts for our channel partners. These programs fall into three categories:
Focus Program. Microsoft introduces programs for special focus areas from time to time. E.g., Multi-National Program.
Country specific offers can be found here on the Surface Reseller Alliance portal.
Find and download content that review and outlines Surface protection plans in the Surface Warranty & Protection Plan Collection including service and repair options.
If you have specific questions related to warranty, please have your Microsoft PDM submit a ticket to the Partner Device Desk that handles post-sales and warranty specific questions.
For help with Surface devices, you can visit our customer facing Surface devices help page to access the surface diagnostic toolkit and contact our support team for more options.
All current Microsoft Surface laptops and 2-in-1 devices have achieved EPEAT gold in the U.S. and Canada. This is the highest rating offered by the Electronic Product Environmental Assessment Tool (EPEAT).
We have also adapted our commercial packaging, with a design focus on customer needs and sustainability. We developed with our customers and partners in mind and adapted our Surface commercial packaging to better align with commercial channel requirements and improve the partner experience.
With our new commercial packaging, we reduced weight and volume by over 30%, increased the number of recycled materials to 70%, and reduced our greenhouse gas emissions by over 40% compared to our historical retail packaging. In addition, we redesigned the packaging to break it down into completely flat pieces, encouraging recycling.
If your question is not included in the list above, please ask the Concierge!Our standard initial response time is 24 hours. If your issue requires more prompt attention, please contact your Surface Partner Development Manager (PDM) or Surface distributor for immediate assistance.