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Compare partner support plans

Watch this video to see how to pick the right partner support plan for your business. Then see a side-by-side comparison below.

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MPN technical benefits Advanced Support for Partners Premier Support for Partners

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Best for

Partners who need foundational support for establishing their businesses

Partners who need elevated, cloud-focused support for growing their businesses

Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities

Microsoft products and services supported

 Cloud, hybrid, and on-premises1 Cloud, reactive support options for hybrid, and on-premises2 Cloud, hybrid, and on-premises1

Support delivery

 Remote to partner
 Remote to partner Remote and on-site to partner or customers

Support coverage

 To partner on behalf of your customers To partner on behalf of your customers To partner on behalf of customers, or from Microsoft directly to customers4

Case severity/initial response times

Minimal business impact (Sev C): <8 business hours3

Moderate business impact (Sev B): <4 hours

Critical business impact (Sev A): <2 hours

Minimal business impact (Sev C): <4 business hours3

Moderate business impact (Sev B): <2 hours

Critical business impact (Sev A): <1 hour

Minimal business impact (Sev C): <4 business hours3

Moderate business impact (Sev B): <2 hours

Critical business impact (Sev A): <1 hour

And critical situation support

Cloud enablement services

 Technical journeys, including webinars, consultations, and Dev Chat

Cloud consults

Cloud optimization reports

Extensive Premier catalog2 of proactive services focused on cloud, hybrid scenarios

Office 365, Azure, and Dynamics 365 workshops and webinars

Proactive and advisory services

 Guidance based on best practices for technical presales, deployment, and app development scenarios Cloud consults

Premier advisory services: personalized time with Premier field engineer2 for deployment and migration

 

Extensive Premier catalog2 of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises

Training

 Partner University Partner University

Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers2

Account management

 Pooled

Designated

Enhanced services2

 Support Practice Accelerator, cloud consults

Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct

Pricing (USD)

Starts at USD15,000 per year

Contact our team for a tailored quote based on your needs
Learn more Buy now Request a quote
MPN technical benefits

Learn more
Advanced Support for Partners

Get details
Premier Support for Partners

More info

Best for
MPN technical benefits

Partners who need foundational support for establishing their businesses
Advanced Support for Partners

Partners who need elevated, cloud-focused support for growing their businesses
Premier Support for Partners

Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities

Microsoft products and services supported
MPN technical benefits Cloud, hybrid, and on-premises1
Advanced Support for Partners Cloud, reactive support options for hybrid, and on-premises2
Premier Support for Partners Cloud, hybrid, and on-premises1

Support delivery
MPN technical benefits Remote to partner
Advanced Support for Partners Remote to partner
Premier Support for Partners Remote and on-site to partner or customers

Support coverage
MPN technical benefits To partner on behalf of your customers
Advanced Support for Partners To partner on behalf of your customers
Premier Support for Partners To partner on behalf of customers, or from Microsoft directly to customers4

Case severity/initial response times
MPN technical benefits

Minimal business impact (Sev C): <8 business hours3

Moderate business impact (Sev B): <4 hours

Critical business impact (Sev A): <2 hours
Advanced Support for Partners

Minimal business impact (Sev C): <4 business hours3

Moderate business impact (Sev B): <2 hours

Critical business impact (Sev A): <1 hour
Premier Support for Partners

Minimal business impact (Sev C): <4 business hours3

Moderate business impact (Sev B): <2 hours

Critical business impact (Sev A): <1 hour

And critical situation support

Cloud enablement services
MPN technical benefits Technical journeys, including webinars, consultations, and Dev Chat
Advanced Support for Partners

Cloud consults

Cloud optimization reports
Premier Support for Partners

Extensive Premier catalog2 of proactive services focused on cloud, hybrid scenarios

Office 365, Azure, and Dynamics 365 workshops and webinars

Proactive and advisory services
MPN technical benefits Guidance based on best practices for technical presales, deployment, and app development scenarios
Advanced Support for Partners Cloud consults
Premier Support for Partners

Premier advisory services: personalized time with Premier field engineer2 for deployment and migration

 

Extensive Premier catalog2 of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises

Training
MPN technical benefits Partner University
Advanced Support for Partners Partner University
Premier Support for Partners

Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers2

Account management
MPN technical benefits
Advanced Support for Partners Pooled
Premier Support for Partners

Designated

Enhanced services2
MPN technical benefits
Advanced Support for Partners Support Practice Accelerator, cloud consults
Premier Support for Partners

Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct

Pricing (USD)
MPN technical benefits
Advanced Support for Partners

Starts at USD15,000 per year
Premier Support for Partners

Contact our team for a tailored quote based on your needs
MPN technical benefits Learn more
Advanced Support for Partners Buy now
Premier Support for Partners Request a quote
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Not sure which plan is right for you?

Review a fact sheet that compares the plans and outlines your options.

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Why should I choose a partner support plan?

Our partner support plans provide you with a unique set of capabilities to help keep your customers satisfied and your business growing.

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Get prioritized support

Quickly resolve technical problems on behalf of your customers by partnering with Microsoft.

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Collaborate closely with Microsoft

Get a direct line into Microsoft with a pooled or designated account manager.

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Maximize your potential

Optimize your entire customer journey to grow your business.

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Enhance your services

Include Microsoft IP into your offerings to generate new business opportunities.

Frequently asked questions

Advanced Support for Partners helps you support your customers and grow your cloud business at an economical, fixed price point. Partner with Microsoft to get prioritized support, pooled account management, and actionable cloud enablement services.
Buy now

Premier Support for Partners provides the most comprehensive support plan across cloud, hybrid, and on-premises. You can include Microsoft proactive services into your offerings, benefit from a designated account manager, and get the highest queue priority with critical situation support.
Request a quote

If you’re interested in Advanced Support for Partners, you can purchase the plan today.
Buy now

If you’re interested in Premier Support for Partners, you can initiate a discussion with a support specialist to build your tailored plan.
Request a quote

Advanced Support for Partners is available for purchase with an annual agreement, with the option to pay monthly or annually. Premier Support for Partners is available for purchase with an annual agreement.
Account managers provide a direct line to Microsoft for escalation management, collaboration with Microsoft, and detailed support planning. With an account manager, you’ll get a customized service plan to align the benefits of a Support for Partners plan and your business objectives, monthly service reviews, and proactive services engagement to help you enhance your portfolio of offerings and extend Premier services and cloud enablement services to your end customers.

For Advanced Support for Partners, the most popular services available are cloud consults, cloud optimization reports, and Support Practice Accelerator. If you’d like to learn more about the benefits of these services, feel free to reach out.

For Premier Support for Partners, the most popular services available are designated support engineer, third-tier support, Azure Rapid Response, and Premier Support for Developers. If you’d like to learn more about the benefits of these services, feel free to contact us.

1 Please see Microsoft Partner Network core benefits for more information.

2 Available for an additional fee. Price listed is in USD. Local prices may vary.

3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays.

4 Partners can enhance their offerings by collaborating with Microsoft to consume and deliver premier services to their customers utilizing the Premier Support for Partners Thru capability.