Compare partner support plans

Watch this video to see how to pick the right partner support plan for your business. Then see a side-by-side comparison below.

	MPN technical benefits	Advanced Support for Partners	Premier Support for Partners
	Learn more	Get details	More info
Best for	Partners who need foundational support for establishing their businesses	Partners who need elevated, cloud-focused support for growing their businesses	Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities
Microsoft products and services supported	Cloud, hybrid, and on-premises¹	Cloud	Cloud, hybrid, and on-premises
Support delivery	Remote to partner	Remote to partner	Remote and on-site to partner or customers
Support coverage	To partner on behalf of your customers	To partner on behalf of your customers	To partner on behalf of customers, or from Microsoft directly to customers⁴
Case severity/initial response times	Minimal business impact (Sev C): <8 business hours³ Moderate business impact (Sev B): <4 hours Critical business impact (Sev A): <2 hours	Minimal business impact (Sev C): <4 business hours³ Moderate business impact (Sev B): <2 hours Critical business impact (Sev A): <1 hour	Minimal business impact (Sev C): <4 business hours³ Moderate business impact (Sev B): <2 hours Critical business impact (Sev A): <1 hour And critical situation support
Cloud enablement services	Technical journeys, including webinars and consultations	Cloud consults Cloud optimization reports	Extensive Premier catalog² of proactive services focused on cloud, hybrid scenarios Office 365, Azure, and Dynamics 365 workshops and webinars
Proactive and advisory services	Guidance based on best practices for technical presales, deployment, and app development scenarios	Cloud consults	Premier advisory services: personalized time with Premier field engineer² for deployment and migration Extensive Premier catalog²of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises
Training	Partner University	Partner University	Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers²
Account management		Pooled	Designated
Enhanced services²		Support Practice Accelerator, cloud consults	Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct
Pricing (USD)		Starts at USD15,000 per year⁵	Contact our team for a tailored quote based on your needs
	Learn more	Buy now	Request a quote


MPN technical benefits	Learn more
Advanced Support for Partners	Get details
Premier Support for Partners	More info
Best for
MPN technical benefits	Partners who need foundational support for establishing their businesses
Advanced Support for Partners	Partners who need elevated, cloud-focused support for growing their businesses
Premier Support for Partners	Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities
Microsoft products and services supported
MPN technical benefits	Cloud, hybrid, and on-premises¹
Advanced Support for Partners	Cloud
Premier Support for Partners	Cloud, hybrid, and on-premises
Support delivery
MPN technical benefits	Remote to partner
Advanced Support for Partners	Remote to partner
Premier Support for Partners	Remote and on-site to partner or customers
Support coverage
MPN technical benefits	To partner on behalf of your customers
Advanced Support for Partners	To partner on behalf of your customers
Premier Support for Partners	To partner on behalf of customers, or from Microsoft directly to customers⁴
Case severity/initial response times
MPN technical benefits	Minimal business impact (Sev C): <8 business hours³ Moderate business impact (Sev B): <4 hours Critical business impact (Sev A): <2 hours
Advanced Support for Partners	Minimal business impact (Sev C): <4 business hours³ Moderate business impact (Sev B): <2 hours Critical business impact (Sev A): <1 hour
Premier Support for Partners	Minimal business impact (Sev C): <4 business hours³ Moderate business impact (Sev B): <2 hours Critical business impact (Sev A): <1 hour And critical situation support
Cloud enablement services
MPN technical benefits	Technical journeys, including webinars and consultations
Advanced Support for Partners	Cloud consults Cloud optimization reports
Premier Support for Partners	Extensive Premier catalog² of proactive services focused on cloud, hybrid scenarios Office 365, Azure, and Dynamics 365 workshops and webinars
Proactive and advisory services
MPN technical benefits	Guidance based on best practices for technical presales, deployment, and app development scenarios
Advanced Support for Partners	Cloud consults
Premier Support for Partners	Premier advisory services: personalized time with Premier field engineer² for deployment and migration Extensive Premier catalog²of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises
Training
MPN technical benefits	Partner University
Advanced Support for Partners	Partner University
Premier Support for Partners	Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers²
Account management
MPN technical benefits
Advanced Support for Partners	Pooled
Premier Support for Partners	Designated
Enhanced services²
MPN technical benefits
Advanced Support for Partners	Support Practice Accelerator, cloud consults
Premier Support for Partners	Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct
Pricing (USD)
MPN technical benefits
Advanced Support for Partners	Starts at USD15,000 per year⁵
Premier Support for Partners	Contact our team for a tailored quote based on your needs

MPN technical benefits	Learn more
Advanced Support for Partners	Buy now
Premier Support for Partners	Request a quote

Not sure which plan is right for you?

Review a fact sheet that compares the plans and outlines your options.

Download now

Why should I choose a partner support plan?

Our partner support plans provide you with a unique set of capabilities to help keep your customers satisfied and your business growing.

Get prioritized support

Quickly resolve technical problems on behalf of your customers by partnering with Microsoft.

Collaborate closely with Microsoft

Get a direct line into Microsoft with a pooled or designated account manager.

Colleagues collaborate while woman works on Surface laptop

Maximize your potential

Optimize your entire customer journey to grow your business.

Man and woman discussing with Surface tablet on counter

Enhance your services

Include Microsoft IP into your offerings to generate new business opportunities.

Frequently asked questions

Which partner service and support plan is best for my business?

Advanced Support for Partners helps you support your customers and grow your cloud business at an economical, fixed price point. Partner with Microsoft to get prioritized support, pooled account management, and actionable cloud enablement services.
Buy now

Premier Support for Partners provides the most comprehensive support plan across cloud, hybrid, and on-premises. You can include Microsoft proactive services into your offerings, benefit from a designated account manager, and get the highest queue priority with critical situation support.
Request a quote

How do I purchase a paid service and support plan?

If you’re interested in Advanced Support for Partners, you can purchase the plan today.
Buy now

If you’re interested in Premier Support for Partners, you can initiate a discussion with a support specialist to build your tailored plan.
Request a quote

What are the available payment options for Advanced Support for Partners and Premier Support for Partners?

Advanced Support for Partners is available for purchase with an annual agreement, with the option to pay monthly or annually. Premier Support for Partners is available for purchase with an annual agreement.

How will account management help my business grow with Microsoft?

Account managers provide a direct line to Microsoft for escalation management, collaboration with Microsoft, and detailed support planning. With an account manager, you’ll get a customized service plan to align the benefits of a Support for Partners plan and your business objectives, monthly service reviews, and proactive services engagement to help you enhance your portfolio of offerings and extend Premier services and cloud enablement services to your end customers.

What are the most widely utilized proactive services available?

For Advanced Support for Partners, the most popular services available are cloud consults, cloud optimization reports, and Support Practice Accelerator. If you’d like to learn more about the benefits of these services, feel free to reach out.

For Premier Support for Partners, the most popular services available are designated support engineer, third-tier support, Azure Rapid Response, and Premier Support for Developers. If you’d like to learn more about the benefits of these services, feel free to contact us.

^{1 Please see Microsoft Partner Network core benefits for more information.}

^{2 Available for an additional fee.}

^{3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays.}

^{4 Partners can enhance their offerings by collaborating with Microsoft to deliver Premier services to their customers.}

^{5 Local prices and currencies may vary.}