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MPN technical benefits |
Learn more
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Advanced Support for Partners |
Get details
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Premier Support for Partners |
More info
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Best for |
MPN technical benefits |
Partners who need foundational support for establishing their businesses |
Advanced Support for Partners |
Partners who need elevated, cloud-focused support for growing their businesses
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Premier Support for Partners |
Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities
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Microsoft products and services supported
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MPN technical benefits |
Cloud, hybrid, and on-premises1 |
Advanced Support for Partners |
Cloud |
Premier Support for Partners |
Cloud, hybrid, and on-premises |
Support delivery
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MPN technical benefits |
Remote to partner
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Advanced Support for Partners |
Remote to partner |
Premier Support for Partners |
Remote and on-site to partner or customers
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Support coverage
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MPN technical benefits |
To partner on behalf of your customers |
Advanced Support for Partners |
To partner on behalf of your customers |
Premier Support for Partners |
To partner on behalf of customers, or from Microsoft directly to customers4 |
Case severity/initial response times
|
MPN technical benefits |
Minimal business impact (Sev C): <8 business hours3
Moderate business impact (Sev B): <4 hours
Critical business impact (Sev A): <2 hours |
Advanced Support for Partners |
Minimal business impact (Sev C): <4 business hours3
Moderate business impact (Sev B): <2 hours
Critical business impact (Sev A): <1 hour |
Premier Support for Partners |
Minimal business impact (Sev C): <4 business hours3
Moderate business impact (Sev B): <2 hours
Critical business impact (Sev A): <1 hour
And critical situation support |
Cloud enablement services
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MPN technical benefits |
Technical journeys, including webinars, consultations, and Dev Chat |
Advanced Support for Partners |
Cloud consults
Cloud optimization reports |
Premier Support for Partners |
Extensive Premier catalog2 of proactive services focused on cloud, hybrid scenarios
Office 365, Azure, and Dynamics 365 workshops and webinars
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Proactive and advisory services
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MPN technical benefits |
Guidance based on best practices for technical presales, deployment, and app development scenarios |
Advanced Support for Partners |
Cloud consults |
Premier Support for Partners |
Premier advisory services: personalized time with Premier field engineer2 for deployment and migration
Extensive Premier catalog2 of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises |
Training |
MPN technical benefits |
Partner University |
Advanced Support for Partners |
Partner University |
Premier Support for Partners |
Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers2 |
Account management
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MPN technical benefits |
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Advanced Support for Partners |
Pooled |
Premier Support for Partners |
Designated |
Enhanced services2
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MPN technical benefits |
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Advanced Support for Partners |
Support Practice Accelerator, cloud consults |
Premier Support for Partners |
Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct |
Pricing (USD)
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MPN technical benefits |
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Advanced Support for Partners |
Starts at USD15,000 per year5 |
Premier Support for Partners |
Contact our team for a tailored quote based on your needs |
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MPN technical benefits |
Learn more |
Advanced Support for Partners |
Buy now |
Premier Support for Partners |
Request a quote |