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February 2023 Software Assurance (SA) 24×7 Incident Support retirement

Last Modified 2022-09-07

Due to current benefit usage, the 24×7 Problem Resolution Support benefit will be fully retired for all customers effective February 1, 2023. This means that new SA 24×7 Problem Resolution Support incidents won’t be allocated from that date. Existing SA 24×7 Problem Resolution Support incidents can be used or transferred to a Microsoft Support contract before February 1, 2023. Unused incidents won’t be available starting February 1, 2023.

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