Due to current benefit usage, the 24×7 Problem Resolution Support benefit will be fully retired for all customers effective February 1, 2023. This means that new SA 24×7 Problem Resolution Support incidents won’t be allocated from that date. Existing SA 24×7 Problem Resolution Support incidents can be used or transferred to a Microsoft Support contract before February 1, 2023. Unused incidents won’t be available starting February 1, 2023.