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SRA Help

Browse the SRA help page for support accessing and utilizing the Surface Reseller Alliance for partners.

Support videos

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Navigating SRA

Watch this video for help navigating the SRA Portal.

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Finding assets on SRA

Watch this video for help finding the assets you need.

Access issues

Some SRA pages contain information and assets that are gated for authorized Surface Partners.

If you are an authorized Surface Partner and cannot access gated Surface pages, please contact your Global Admin and reach out to Partner Center Support.

If you are interested in onboarding as a Surface Partner, navigate to the Surface Enrollment page for more information.

Surface Partner Network information is stored in your cookies, and sometimes those become too long to read, resulting in a 404 error. If this occurs, please clear your browser cache and cookies, and close and reopen your browser.

Partner University is its own entity, separate from SRA. Learn about Partner University access here, and for any additional support related to Partner University, you’ll have to reach out to Microsoft Partner Network Support, and they can either assist or put you in contact with admin support for Partner University.

The Operations Readiness Portal is separate from SRA, and Surface PC and Surface Hub Readiness links are managed by the Readiness team. Please contact for support.

Finding assets

The Surface Asset Gallery houses all Surface-related assets. We recommend using the filters and search bar to locate what you need:

  • The filters on the left-hand side are for sorting. These limit gallery results to only assets that are tagged with all selected filters.
  • The search bar is for finding assets with word(s) that exist in the title, description, or metadata.
  • Both the sorting filters and the search bar can be combined while searching - we recommend starting the search broad and refining down.
  • Assets are ordered in the gallery by date of upload or when they were last updated.


If you are unable to find what you need, please contact for more info.

Additional support

For more assistance, please reach out to a Surface Reseller Alliance Portal team member by emailing