Woman standing and paddling in a canoe on river bank

Financial Inclusion: How Atikus facilitates connections between small businesses, financial institutions, and capacity-building organizations to drive economic growth

Download case study


Atikus

Formed in 2013, US partner Atikus launched on-the-ground operations in early 2017, following an initial research and development cycle that formed the basis for their young organization.

Atikus’ application, an industry-tailored data capture tool created to help financial institutions and capacity building organizations attract and interact with small business clients, is one part of an end-to-end process that Atikus co-founder and CEO, Kate Woska-Sirtori, envisioned to facilitate private sector development and economic growth in developing markets throughout the world.

Billing themselves as a financial inclusion company, Atikus’ work is spread across different areas and specializations; they are simultaneously a software company, a data company, and a risk management firm. Atikus’ solutions work to maximize the accessibility, affordability, and quality of financial services in developing markets. They approach this goal by expanding the capacity of the institutions that serve small businesses—largely financial institutions and business development and financial literacy organizations that strengthen the small business segment Atikus seeks to serve.

Atikus’ target demographics include women, youth, and agricultural SMB clients. Their ultimate goal is to promote effective, green, and inclusive business practices across the world.


Using data to improve operational efficiency

Atikus works with a number of different financial institutions to accomplish this goal. While microfinance is their sweet spot, they are equally comfortable working with commercial banks, guarantee funds, and other investment organizations. For these institutions, Atikus’ solution acts as a loan administration tool that enables these organizations to capture and retain valuable information that is often lost in the traditional pen and paper processes.

“For financial institutions, Atikus’ solution is configured to be a loan administration tool. In developing markets, most loan processes are still paper based. The problem with this is that loan applications are a rich data source in terms of client and business intelligence. Loan applications are often filed away and never returned to, never mind analyzed on an aggregate basis. Through digitization, we capture that information and package it to show the institution what a good client looks like. This allows our clients to use data and technology to improve their operational efficiency and better manage risk.” – Kate Woska-Sirtori, Co-Founder and CEO, Atikus

Atikus’ solutions modernize the operations of each financial institution customer, but when that supply-side data is combined with the demand-side data captured from capacity building organizations, the value of the solution grows exponentially.

Through digitization, we capture that [loan] information and package it to show the institution what a good client looks like. This allows our clients to use data and technology to improve their operational efficiency and better manage risk.

– Kate Woska-Sirtori, Co-Founder and CEO, Atikus

Matching investors with trainers

Atikus’ solutions are designed to serve both financial institutions and capacity building organizations. On the capacity building side, Atikus works with private, public and non-profit training organizations, including USAID, TechnoServe, and the Wildlife Conservation Society.

Ideally, these organizations are engaged in activities directly related to financial literacy education and/or business skills development, but the solution can be customized to serve a wide variety of development organizations. For capacity building organizations in markets like Rwanda, where Kate and her team are currently working with local businesses, Atikus’ solution allows these organizations to make good on their promise to link their small business clients with financial opportunities.

“Millions of dollars funnel into training programs that teach small businesses the concept of credit and how to use it, but that’s only one side of the equation. That education needs to be met with an uptake of those clients into the formal financial sector; however it is currently too difficult and too costly for financial institutions to find and evaluate these clients – many of whom are live in rural areas and/or are engaged in agricultural activities.

Our solutions track clients’ engagement and performance in these trainings and link them to financiers in Atikus’ customer network. We track correlations between training and financial uptake and performance, which provides the evidence financial organizations need to make decisions on where to invest. Conversely, capacity builders can quantify the value of their training, seeing which aspects of a training correlate with success.” – Kate Woska-Sirtori, Co-Founder and CEO, Atikus

Combining this demand-side data with the supply-side data collected from financial institutions brings Atikus’ solution together and makes its market impact a reality.


Adapting to the client

From a technical perspective, the application is built on a single core architecture with a changeable user interface that adapts to the type of client using the application. For a financial institution, the application functions as a data capture tool for loan data; for training organizations, it is a client or trainee management system. Together, the application is able to match data and facilitate connections between these organizations, empowering lenders with the insight needed to confidently invest in underserved markets.

“We’re completing an important loop for both types of clients. Capacity builders can help their clients put their training in action by linking them with financial opportunities. Then they can use the feedback data to improve their trainings and promote them across the market. From the perspective of a financial institution, the platform becomes a lead generation client outreach tool. Already enjoying lower costs and streamlined operations, they can now take advantage of more efficient, higher quality portfolio growth. It’s a win-win-win solution for the financial institutions, the capacity building organizations, and—most importantly—small business clients.” – Kate Woska-Sirtori, Co-Founder and CEO, Atikus


The value of partnership: Atikus, Microsoft, and Infusion

When first developing the application, Atikus knew it would be cost prohibitive for their organization to design the application from scratch. Through a personal reference, Atikus reached out to Infusion, a large Microsoft partner based in New York, which worked with Atikus to develop the first iteration of their solution.

“As a startup working in developing markets, we have never been cash rich. The idea of building these tools from scratch just wasn’t an option and would not have been a good business or technical decision anyway. It became clear that Microsoft’s toolkit—notably Dynamics CRM, SQL, and Azure cloud services—offered the power and flexibility we required, and Infusion was perfectly suited to help architect and build out the solution for us.” – Kate Woska-Sirtori, Co-Founder and CEO, Atikus

Atikus has begun working with several different clients, including the Wildlife Conservation Society (WCS). WCS is a unique client for Atikus because they take advantage of both sides of the solution as a single customer. WCS is using Atikus’ solutions to establish a revolving credit facility in Rwanda to encourage economic development in the communities surrounding Rwanda’s Nyungwe Forest. The fund leverages partnerships with USAID and a number of financial partners to issue loans from the facility.

Simultaneously, WCS is training local communities in business development and financial literacy in the hopes of catalyzing new business development in the area. WCS is using Atikus’ solution to manage the loan portfolio and to track the communities’ engagement and performance in the trainings. But why does a conservation non-profit have an interest in financial inclusion?

“WCS is interested in financial inclusion as local communities often rely on natural resources for economic advantage when there is a lack of other, more sustainable, economic opportunities. WCS’ hypothesis is that generating new economic opportunities in the region will offer suitable alternatives to income-generating activities that harm nearby protected conservation reserves. As a paperless solution, Atikus is committed to green environmental practices, which made WCS a natural fit for us as a client.” – Kate Woska-Sirtori, Co-Founder and CEO, Atikus

By working with organizations like WCS, as well as financial institutions and capacity builders around the world, Atikus hopes to galvanize the work of small businesses and jump start local economies.

As a startup working in developing markets, we have never been cash rich. The idea of building these tools from scratch just wasn’t an option and would not have been a good business or technical decision anyway. It became clear that Microsoft’s toolkit—notably Dynamics CRM, SQL, and Azure cloud services—offered the power and flexibility we required, and Infusion was perfectly suited to help architect and build out the solution for us.

– Kate Woska-Sirtori, Co-Founder and CEO, Atikus

More like this

Three students gathered around laptop outside

RyanTech

RyanTech and Microsoft team up to provide Center on 4th with Azure and Office 365 subscriptions and training.

Man and two female coworkers talking and working on tablets

Insentra

Learn how Insentra has grown their business through a unique, partner-only business model.

Coworkers talking in conference room

Schneider IT Management

Learn how Schneider IT Management works to maximize the value of MS Workspace for their SAM engagements.

Woman smiling for picture

Kloud

Learn Kloud’s roadmap for success in building enduring customer relationships with managed services.