Microsoft 365 offers our customers the best in productivity and collaboration tools leading to a whole new way of working. To realize the customer’s business outcomes and return on investment, it is critical for the end-users to not only adopt new services but embrace them and use them as part of their natural rhythm of work. To realize this potential, you will need to focus on the people side of change and leverage change management best practices. Recent studies show that customers are 6x more likely to meet or exceed business objectives when effective change management is in place. This learning path will help you understand the human side of the transformation and focus on the activities required to prepare organizations on the transition from a current state to a future state to achieve expected benefits and organizational objectives.