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Premier Support for Partners

Get managed support and proactive services across the full Microsoft platform.

More than just a support plan

Enhance your offerings by collaborating with Microsoft to deliver premier services to your customers, while also receiving the highest ticket priority for critical cases.

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Prioritized support

Get the fastest response times for you and your customers—and critical situation support for the most pressing cases.

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Proactive services

Leverage a catalog of hundreds of premier services to generate new business opportunities and increase your technical readiness.

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Account management

Benefit from a designated account manager for escalation management, collaboration with Microsoft, and support planning.

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Enhanced solutions

Solve complex IT challenges and ensure maximum uptime with our in-depth support services.

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“Microsoft Premier Support for Partners is a cornerstone of the value we provide. It is a badge of honor we talk about a lot with our customers.”

— Duncan MacDonald, Senior Product Manager, Navisite (US)

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What’s included?

Our fact sheet details the features that can help you expand your services portfolio.

Read real stories of partners just like you

Learn how other Microsoft cloud partners have used Premier Support for Partners to maximize revenue and drive customer value.

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Navisite

See how Navisite used Premier Support for Partners to deliver managed Office 365 support services up to 50 percent faster.

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Spark NZ

See how Spark used Premier Support for Partners to increase their technical readiness and meet evolving compliance regulations.

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Bechtle AG, Data#3, and Comms-care

Explore a collection of case studies highlighting the success of partners using Premier Support for Partners.

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Compare our partner support plans

Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Partner Network core benefits provide.

Compare plans
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Take the next step

Find out how Premier Support for Partners can set you and your customers up for long-term success.

Talk with an expert