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Compare partner support plans

Watch this video to see how to pick the right partner support plan for your business. Then see a side-by-side comparison below.

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On February 27, 2025, we announced important changes to partner support offerings that will take effect beginning August 1, 2025. Learn more about those changes here.

Microsoft AI Cloud Partner Program technical benefits
Advanced Support for Partners
Premier Support for Partners

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Best for

Partners who need foundational support for establishing their businesses

Partners who need elevated, cloud-focused support for growing their businesses

Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities

Microsoft products and services supported

 Cloud, hybrid, and on-premises1 Cloud Cloud, hybrid, and on-premises

Support delivery

 Remote to partner
 Remote to partner Remote and on-site to partner or customers

Support coverage

To partner on behalf of your customers using Granular Delegated Admin Privileges (GDAP) or use for your own tenant5.

MAICPP Product support incidents are limited to recent on-premises products in mainstream support only.

To partner on behalf of your customers using Granular Delegated Admin Privileges (GDAP)5.

On premises product support includes mainstream and extended support

To partner on behalf of your customers using Granular Delegated Admin Privileges (GDAP)5.

On premises product support includes mainstream and extended support

Support case severity/initial response times

Minimal business impact (Sev C): <8 business hours3

Moderate business impact (Sev B): <4 hours

Critical business impact (Sev A): <2 hours

Minimal business impact (Sev C): <4 business hours3

Moderate business impact (Sev B): <2 hours

Critical business impact (Sev A): <1 hour

Minimal business impact (Sev C): <4 business hours3

Moderate business impact (Sev B): <2 hours

Critical business impact (Sev A): <1 hour

And critical situation support

Cloud enablement services

Technical services, including webinars and consultations

Cloud consults

Cloud optimization reports

Extensive Premier catalog2 of proactive services focused on cloud, hybrid scenarios

Office 365, Azure, and Dynamics 365 workshops and webinars

Proactive and advisory services

 One-to-one consultations to plan, build, and publish your Microsoft AI & cloud services or applications and accelerate the closure of sales opportunities. Cloud consults

Premier advisory services: personalized time with Premier field engineer2 for deployment and migration

 

Extensive Premier catalog2 of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises

Training

 Partner University Partner University

Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers2

Account management

 Not available Pooled

Designated

Enhanced services2

 - Support Practice Enablement, cloud consults

Enhanced Dedicated Engineering, Premier Support for Developers, IT service management

Pricing (USD)

 -

Starts at USD16,500 per year4

Contact our team for a tailored quote based on your needs
Learn more Buy now Request a quote

Best for

Partners who need foundational support for establishing their businesses

Microsoft products and services supported
Cloud, hybrid, and on-premises1

Support delivery
Remote to partner

Support coverage

To partner on behalf of your customers using Granular Delegated Admin Privileges (GDAP) or use for your own tenant5.

MAICPP Product support incidents are limited to recent on-premises products in mainstream support only.

Support case severity/initial response times

Minimal business impact (Sev C): <8 business hours3

Moderate business impact (Sev B): <4 hours

Critical business impact (Sev A): <2 hours

Cloud enablement services

Technical services, including webinars and consultations

Proactive and advisory services
One-to-one consultations to plan, build, and publish your Microsoft AI & cloud services or applications and accelerate the closure of sales opportunities.

Training
Partner University

Account management
Not available

Enhanced services2
-

Pricing (USD)
-

Best for

Partners who need elevated, cloud-focused support for growing their businesses

Microsoft products and services supported
Cloud

Support delivery
Remote to partner

Support coverage

To partner on behalf of your customers using Granular Delegated Admin Privileges (GDAP)5.

On premises product support includes mainstream and extended support

Support case severity/initial response times

Minimal business impact (Sev C): <4 business hours3

Moderate business impact (Sev B): <2 hours

Critical business impact (Sev A): <1 hour

Cloud enablement services

Cloud consults

Cloud optimization reports

Proactive and advisory services
Cloud consults

Training
Partner University

Account management
Pooled

Enhanced services2
Support Practice Enablement, cloud consults

Pricing (USD)

Starts at USD16,500 per year4

Best for

Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities

Microsoft products and services supported
Cloud, hybrid, and on-premises

Support delivery
Remote and on-site to partner or customers

Support coverage

To partner on behalf of your customers using Granular Delegated Admin Privileges (GDAP)5.

On premises product support includes mainstream and extended support

Support case severity/initial response times

Minimal business impact (Sev C): <4 business hours3

Moderate business impact (Sev B): <2 hours

Critical business impact (Sev A): <1 hour

And critical situation support

Cloud enablement services

Extensive Premier catalog2 of proactive services focused on cloud, hybrid scenarios

Office 365, Azure, and Dynamics 365 workshops and webinars

Proactive and advisory services

Premier advisory services: personalized time with Premier field engineer2 for deployment and migration

 

Extensive Premier catalog2 of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises

Training

Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers2

Account management

Designated

Enhanced services2

Enhanced Dedicated Engineering, Premier Support for Developers, IT service management

Pricing (USD)

Contact our team for a tailored quote based on your needs
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Not sure which plan is right for you?

Review a fact sheet that compares the plans and outlines your options.

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Why should I choose a partner support plan?

Our partner support plans provide you with a unique set of capabilities to help keep your customers satisfied and your business growing.

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Get prioritized support

Quickly resolve technical problems on behalf of your customers by partnering with Microsoft.

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Collaborate closely with Microsoft

Get a direct line into Microsoft with a pooled or designated account manager.

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Maximize your potential

Optimize your entire customer journey to grow your business.

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Enhance your services

Include Microsoft IP into your offerings to generate new business opportunities.

Frequently asked questions

Advanced Support for Partners helps you support your customers and grow your cloud business at an economical, fixed price point. Partner with Microsoft to get prioritized support, pooled account management, and actionable cloud enablement services.
Buy now

Premier Support for Partners provides the most comprehensive support plan across cloud, hybrid, and on-premises. You can include Microsoft proactive services into your offerings, benefit from a designated account manager, and get the highest queue priority with critical situation support.
Request a quote

If you’re interested in Advanced Support for Partners, you can purchase the plan today.
Buy now

If you’re interested in Premier Support for Partners, you can initiate a discussion with a support specialist to build your tailored plan.
Request a quote

Advanced Support for Partners is available for purchase with an annual agreement, with the option to pay monthly or annually. Premier Support for Partners is available for purchase with an annual agreement.
Account managers provide a direct line to Microsoft for escalation management, collaboration with Microsoft, and detailed support planning. With an account manager, you’ll get a customized service plan to align the benefits of a Support for Partners plan and your business objectives, monthly service reviews, and proactive services engagement to help you enhance your portfolio of offerings and extend Premier services and cloud enablement services to your end customers.

For Advanced Support for Partners, the most popular services available are cloud consults, cloud optimization reports, and Support Practice Accelerator. If you’d like to learn more about the benefits of these services, feel free to reach out.

For Premier Support for Partners, the most popular services available are designated support engineer, third-tier support, Azure Rapid Response, and Premier Support for Developers. If you’d like to learn more about the benefits of these services, feel free to contact us.

1 Please see Microsoft AI Cloud Partner Program core benefits for more information.

2 Available for an additional fee.

3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays.

4 Local prices and currencies may vary.

5 CSP partners can manage their customer workloads (M365, D365, etc..) and open service requests by having an active GDAP relationship with the necessary permissions. For Azure, only the CSP Direct-Bill / Indirect Provider that provides the subscription can create technical support requests using their existing Role base access control (RBAC).