This course introduces skills through a series of Virtual Training Series (VTS) sessions. To watch each VTS recorded session on demand, you'll have to register at the provided link.
This training is highly recommended for IT or customer service professionals who want to learn how to leverage Dynamics 365 Customer Service and customer service consultants, customer service functional consultants, and functional consultants who are pursuing the Microsoft Dynamics 365 Customer Service and Functional Consultant Associate certification.
We recommend this course for customer service professionals who have 1–3 years of experience. The key takeaways of this course are to learn the functionality and features of the Dynamics 365 Customer Service application, to customize and implement them for your business, and to prepare for Exam MB-230.