Based on their analysis and Vixxo’s objectives, Ludia Consulting implemented Dynamics 365 Field Service and Resource Scheduling Optimization. According to Jim McCarthy, COO of Vixxo, the organization had multiple phases of testing and rolled out several pilots before final execution. “Our team has done a good job in adapting to the new technology and dealing with changes,” said McCarthy. “We now have a platform that will help us scale the exceptional service of our Vixxo technicians.”
With the new system, Vixxo has increased technician efficiency out in the field and processed over 55,000 work orders. “We value Ludia Consulting and they have been a great technology innovation partner,” said McCarthy. “We’ve asked them to lead our AI program as we look to evolve to intelligent maintenance.”