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TwoConnect case study: Bupa Global

TwoConnect solution on Microsoft Azure consolidates Bupa Global’s data messaging

Proprietary and legacy formats impact business efficiencies

International health insurance company Bupa Global needed to consolidate its data messaging and upgrade to the latest HIPAA standards.

Application development using Microsoft Azure services

TwoConnect developed an app on Microsoft Azure that enables Bupa Global to interact with partners using HIPAA-compliant messages.

Data consolidation and a single feed to business partners

Moving to a solution based on Azure saved Bupa Global money, streamlined processes, and liberated the company from costly on-premises infrastructure.

TwoConnect and Bupa Global

TwoConnect has been a Microsoft Gold-certified partner since 1995. TwoConnect simplifies modern software development through its team of Microsoft Most Valuable Professionals, Azure-certified developers, and architects, along with its worldwide community of integration partners. TwoConnect has led hundreds of integration implementations covering all major industry sectors.

Established in 1947, Bupa Global strives to help people live longer, healthier lives by supporting the healthcare needs of individuals, families, and businesses, both at home and around the world. Bupa Global services 15.5 million health insurance customers and provides healthcare to around 14.5 million people through its clinics and hospitals.

Upgrading Bupa Global’s data messaging

Bupa Global had been relying on a variety of proprietary and legacy electronic data interchange formats to handle data messaging. This process was becoming more inefficient and latent. It was slowing down business processes and hindering the sharing of data with partners. Bupa Global made the decision to consolidate data messaging and upgrade to the latest Health Insurance Portability and Accountability Act (HIPAA) standards to realign its business partners in North America.

Working with many Bupa Global teams, TwoConnect developed and delivered a modern integration app based on Azure and BizTalk Server. The integration app easily consolidated data from multiple internal sources to provide business partners with a reliable feed of all Bupa Global transactions.

In addition, TwoConnect developed an Azure-based web app to enable Bupa Global personnel to quickly remediate common errors in incoming data, and thus significantly shorten processing times. Services used include Azure Web Apps, Azure SQL Database, Azure Logic Apps, and Azure API Management.

Because TwoConnect’s solution is based on Azure, Bupa Global significantly reduced on-premises infrastructure costs and process redundancy while increasing data reliability and efficiency. The reliability of Azure instills trust in TwoConnect’s integration app and gives Bupa Global confidence in its platform for sharing data and information.

Bupa Global now has a streamlined process for partners who can send HIPAA transactions across all of Bupa Global’s internal systems.

“TwoConnect’s award-winning BizTalk team focused on developing a modern integration app on Microsoft Azure to bring Bupa Global up to speed by consolidating data from internal sources and providing visibility into critical business processes.”

—Javier Mariscal, President, TwoConnect

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