Software Asset Management (SAM) is an industry best practice that incorporates a set of proven processes for managing and optimizing an organization’s IT assets.
Implementing a Microsoft SAM solution for customers provides a system for effective management, control, and protection of software assets within a company. SAM engagement kits enable partners to provide customers with data-driven facts and information around key technology events or challenges to help customers make informed technology decisions.
See how to use SAM Managed Service Providers to enable digital transformation for your business. The Gartner® report explains.
The Harvard Business Review offers insights about how SAM helps businesses all over the world avoid potential threats.
Gartner’s Magic Quadrant helps you select the SAM tool vendors to suit your business needs.
As more and more personal devices access company networks, cybersecurity threats continue to increase dramatically. Microsoft Software Asset Management (SAM) solutions offer the proven processes and software you need to help your customers manage, protect, and optimize IT assets—and drive their businesses forward.
Check out the links below to better familiarize yourself with everything SAM offers.
Microsoft SAM is committed to making it easier to do business for modern partners. We continue to invest in and support partners in building strong products and services. Here are resources that can help strengthen your SAM knowledge and help you become a Microsoft SAM Certified Professional.
Get Licensing Ready
MSFT SAM Website
ISO 19770-1 Standard
Microsoft Software Optimization Model (SOM)
Microsoft SAM Value Engagements
The SAM Incentive program is a worldwide channel incentive program designed to help Microsoft partners build sustainable businesses around SAM, by utilizing SAM customer engagements based on a defined scope of work. By participating in the SAM Services Incentive Program, you can introduce customers to SAM best practices—and uncover additional licensing and service-related opportunities that can lead to new sales, consulting, process improvement, and deployment services.
The Microsoft SAM Managed Service Program is designed to provide customers with a continual, governance-based service to help them more effectively manage their IT assets and processes. The Program, delivered through accredited SAM partners, offers customers ongoing high-quality services such as technology roadmaps to help them meet their short and long-term goals, SAM optimization and maturity reviews, and value-based consultations such as cybersecurity, cloud, infrastructure optimization, or product end-of-support guidance.
According to Gartner, "By 2021, growing challenges of managing multiple environments and usage scenarios, combined with SAM skills shortages, will increase the usage of SAM managed service providers by 40 percent."*
SAM is an intricate discipline with a limited supply of experienced resources. By effectively taking advantage of SAM managed service providers with essential skills and expertise, sourcing and vendor management leaders can bypass resource challenges to deliver a range of strategic benefits.
To participate in this Program, partners must meet eligibility criteria and pass a rigorous assessment, based on industry SAM standards, conducted by a third party Independent Evaluator. Once in the Program, partners will be able to utilize their exclusive status to set themselves apart in the marketplace, drive new business opportunities, gain more exposure, and become trusted advisors to customers through their digital transformation journeys.
For more information on the terms and conditions of the Program and to learn how to become an Accredited Provider, review the following documents in detail.
*Gartner “Market Guide for Software Asset Management Managed Service Providers”, Stephen White, 12 February 2018
Partner Terms and Conditions
Local Eligibility Criteria
Document Change Tracking
Partner Accreditation Checklist
Customer Onboarding Checklist
Independent Evaluator Overview - EY
Independent Evaluator Overview - PwC
Documents for customers
Customer Terms and Conditions
Customer Sales Deck
A Software Asset Management (SAM) Baseline review involves creating an inventory of deployed Microsoft assets; reviewing corresponding customer license entitlements and virtual, hosted, or cloud-based solutions, a full SAM Optimization Model review; and identifying opportunities for improvement. Through this engagement, partners can provide suggestions for license optimization, as well as help to analyze how customers can capitalize on new computing trends to their maximum benefit.
Baseline Review presentation
Baseline Review—to customer flyer
Baseline Review engagement kit
Baseline Review Statement of Work (SOW)
Baseline Review sample reports
Standardized ELP template available in English
ELP product family update list
Help customers identify opportunities to improve their Software Asset Management (SAM) practices by providing a clear picture of where their business currently stands and the steps needed to get where they would like to be. The SAM Optimization Model is a framework that aligns with the ISO/IEC 19770-1:2012 standard and the Microsoft Core Infrastructure Optimization (IO) model. This framework enables you to effectively and consistently evaluate your customers’ SAM practices, and guide them toward process optimization.
Because the SAM Optimization Model is designed to help you provide concrete guidance about improving SAM practices, it can dramatically reduce both the complexity of the SAM Assessment and the time required to perform it.
The Software Asset Management (SAM) Cloud Productivity Assessment is designed for our SAM Partners to engage with new or existing customers who are considering moving part or all of their desktop environment to the Cloud. A SAM Cloud Productivity Assessment should be conducted as a prerequisite to making an informed move from on-premises to Cloud solutions.
The Software Asset Management (SAM) Server Optimization Assessment provides guidance and resources to help customers optimize their server environment while reducing cost, complexity, and compliance risks. Use this assessment to evaluate current deployments and determine optimal usage—be it on premises or in the Cloud.
Server Optimization presentation
Server Optimization – to customer flyer
The focus of a Cybersecurity Assessment is to provide customers with a view of what software is deployed to identify, at a high-level, areas of potential risk, and provide guidance on their cybersecurity programs and policies to help enable effective IT software asset management. The assessment provides a full inventory for the customer to use as the foundation for a more in-depth organizational security assessment.
Cybersecurity – to customer flyer
Cybersecurity engagement video
Cybersecurity engagement kit
Cybersecurity Statement of Work (SOW)
Cybersecurity sample reports
Since 2016, Healthcare institutions have been targets for cyber-attacks. A SAM Healthcare Cybersecurity Assessment takes a comprehensive look at Healthcare providers’ cybersecurity infrastructure, including current software deployment, usage, and licenses. Key insights help customers establish the right processes for cyber-risk reduction.
Healthcare Cybersecurity presentation
Healthcare Cybersecurity to customer flyer
Healthcare Cybersecurity SOW
Healthcare Cybersecurity sample reports
Financial institutions face growing challenges in their markets with cyber threats, consumer privacy regulations, and competitive pressures. A SAM Financial Services Assessment lets customers get the most out of their IT investment while providing insights into the business operations, cost benefits, and technology benefits of virtualizing workloads or moving them to the Cloud.
Financial Services Cybersecurity presentation
Financial Services Cybersecurity to customer flyer
Financial Services Cybersecurity SOW
Financial Services Cybersecurity sample reports
On May 25th, 2018, GDPR (General Data Protection Regulation) became effective. The first step toward becoming GDPR compliant is for customers to get a clear view of the current state of their IT and data infrastructure. The SAM GDPR Assessment helps customers understand their current readiness for GDPR and outlines necessary steps toward improvement.
SAM GDPR Assessment: to customer flyer
SAM GDPR Assessment: customer ready presentation
SAM GDPR Assessment SOW
SAM GDPR Assessment questionnaire
SAM GDPR Assessment report
SAM GDPR Assessment guidance
Help your customers optimize their current IT estate and prepare for a move to the Cloud.
The Microsoft SAM Infrastructure Optimization engagement helps you select and prioritize your current server workloads and applications to transition to the Cloud, while providing insights on the business, costs, and technology benefits. Data analysis also provides recommendations on how to optimize SAM policies and procedures to simplify your digital transformation strategy and implementation.
Infrastructure Optimization presentation
Infrastructure Optimization – to customer flyer
Provide a Hoster with analysis, recommendations and best-practices related to license inventorying and reporting. The SAM for Hosting engagement is designed to provide both a participating Hoster and Microsoft with a comprehensive overview and analysis of the Hoster's reporting.
SAM for Hosting – To Customer PPT deck
SAM for Hosting – To Customer Flyer
SAM for Hosting – Engagement Kit
SAM for Hosting – Statement of Work (SOW)
SAM for Hosting – ELP Template
SAM for Hosting – To Customer Email Template
These training modules provide detailed information about setting up your payment details in the Partner Membership center.
Adding banking and tax information details
Getting started on entering your banking and tax information – Quick Start Guide
SAM Incentives one page overview
SAM Minimum EDP Quality Standards