Grow your SMB cloud business

Commit today to growing your SMB cloud practice. Sign up for a virtual workshop or leverage on-demand resources to help you increase your cloud profitability.

FCP1

Adopt a new cloud solution

Grow your business and increase your profitability by adding a new cloud solution to your offerings.  Join a JumpStart virtual workshop to get you started.

FCP2

Modernize your marketing

Create new leads and prospects for your business with our SMB Marketing SureStep focused digital marketing resources.

FCP3

Increase Customer Lifetime Value

Maximize your revenue generating potential and loyalty with your existing customers, leveraging CLV Academy resources.


Adopt a new cloud solution

Grow your business and increase your profitability by adding a new cloud solution to your practice offerings. 


Are you interested in adding additional Microsoft cloud solutions to your practice, but you aren’t sure where to start? We’re here to help – we have a variety of resources to get you started – from on-demand resources and readiness, to virtual workshop series designed to help you jumpstart a new practice.


The SMB JumpStart series are virtual workshops designed to help your team comprehend, adopt, and deploy Microsoft technologies to expand your business opportunities. Each JumpStart series includes weekly webinars demoing a specific aspect of the solution, as well as hands-on independent learning assignments and coaching sessions, to help ensure engagement and comprehension. If you have additional questions, there is a members-only Yammer group where you can consult technical experts and your peers.

Azure & EMS


New on-demand JumpStart series available!
  • SMB JumpStart: Creating Virtual Machines with High Availability | Register today!
  • SMB JumpStart: Azure Backup and Azure Site Recovery | Register today!
  • SMB JumpStart: Reimagine Hybrid Cloud Storage with the StorSimple Virtual Appliance | Register today!
Get started today with on-demand JumpStart series available at your convenience:

Each of these series includes a members-only Yammer page and a bi-weekly coaching session where Microsoft experts and your peers can help answer your questions and keep you moving towards your first transaction.

Who should participate: This program is best-suited for companies who are looking to learn the fundamentals and are ready to start an Azure practice today. We recommend your company's Office 365 technical lead attend the sessions. If you have already adopted Azure into your customer solutions, these sessions can be useful for new team members unfamiliar with the technology.


Additional resources:
Looking for additional resources to explore Azure & EMS – get started now with the Partner Journey Sway pages with all the key resources in one page. These pages are updated regularly, so be sure to bookmark for future use.

Voice & Telephony


Recent Announcement - Auto Attendant and Call Queues have been released: two new advanced calling features in Skype for Business Cloud PBX. Auto Attendant provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition. Call Queues enable incoming calls to be routed to the next available live attendant in the order they are received. Read the blog announcement

JumpStart on-demand sessions available :
  • SMB JumpStart: Cloud PBX and PSTN in Skype for Business Online | Register today!
Trainings on new features: Additional Resources:

Business Intelligence


New on-demand JumpStart series now available!
Additional Resources:

Microsoft Dynamics 365 for Finance and Operations, Business edition


Realize your full potential: Join 1: many coaching sessions
Join these bi-weekly 1:many coaching sessions to get your questions answered and accelerate your Microsoft Dynamics 365 for Finance and Operations, Business edition practices. These sessions will consist of short presentations and then open Q&A format with Microsoft Dynamics 365 for Finance and Operations, Business edition experts to help accelerate your practice!
Learn more & register

On demand series: Getting Started with Microsoft Dynamics 365 for Finance and Operations, Business edition.
In this 4-part on-demand webcast series, you'll receive step-by-step guidance and resources each session on why you should consider Microsoft Dynamics 365 for Finance and Operations, Business edition including product demonstration and key learning on the strong integration with O365, marketing guidance and how to place your first order.
Learn more & register

On demand series: Building a Microsoft Dynamics 365 for Finance and Operations, Business edition
In this 3- part on-demand webcast series, you'll receive guidance and resources in each session on Microsoft Dynamics 365 for Finance and Operations, Business edition Digital Marketing key learning and Best Practices, how to close a Microsoft Dynamics 365 for Finance and Operations, Business edition Customer and developing Your Microsoft Dynamics 365 for Finance and Operations, Business edition uniqueness to stand out from competition.
Learn more & register

On demand series: Accelerate your customer’s time to implement
Join this 4-part webinar series to learn tips and best practice for implementing Microsoft Dynamics 365 for Finance and Operations, Business edition. This will help our SMB partners implement Microsoft Dynamics 365 for Finance and Operations, Business edition quickly and efficiently – with confidence!
Learn more & register

Additional resources:


Modernize your marketing

Create new leads and prospects for your business with our Marketing SureStep SMB focused digital marketing resources.



Welcome to Marketing SureStep.

Marketing is like a road trip. Lots of fun and surprises, but fewer bad surprises if you have a map. A marketing plan is like that map. Our step-by-step marketing plan template helps you drive your marketing in the direction you want.

Are you ready to get to work?

Start with the SMB Marketing SureStep plan Join our weekly Marketing SureStep calls Chat, learn, engage with us on social Register for an upcoming Marketing SureStep Workshop

Tell your story, target your customers, and measure success.

The Marketing SureStep Workshops are designed to help partners sell more.

The skills and exercises covered in these workshops apply to any product. They teach core digital marketing skills and are targeted to partners new to marketing. Even if you’re a marketing professional, our step-by-step process will help you identify gaps and audit your current practices. We give you real-world projects to work on, so that you can put what you learn into immediate practice. There’s no gap between understanding and doing.

“Marketing is a like a vitamin, you take it every day - knowing, believing and trusting it will make an impact for long term success.” - Diana Ishak


Register for Upcoming events:

Check back soon for details on upcoming live workshops.

Get started today with on-demand versions of our popular workshops:

Marketing SureStep Digital Marketing Workshop
Research shows that partners who are actively marketing grow on average 21% faster than those who are not. With this engaging Microsoft Open edX on-demand workshop, you can get training that fits your busy schedule. Enroll to learn marketing best practices at your own pace for SEO, social media and more. You'll develop skills to build and execute a digital marketing campaign.

Marketing SureStep Azure
Register and attend this 4-session series about marketing Azure to SMBs. Get training and ready-to-use marketing content to help you run a 6-week digital marketing campaign.


Additional sessions announced regularly. Check back or sign up for the Partner Insider Community to hear first about the upcoming sessions.


Expand Customer Lifetime Value

Maximize your revenue generating potential and loyalty with your existing customers



Customer Lifetime Value Academy

Do you want to maximize your revenue generating potential and loyalty with your existing customers? What is the cost to your business of not maintaining your relationships with your customers?

Protect against SMB cloud customer churn while ensuring growth by developing world-class post-sales approaches to satisfaction management, adoption planning, and preparing for the next logical purchase upsell/cross-sell. Applying the strategies of Customer Lifetime Value (CLV) brings it all to life!

Successful partners maintain customers for life by ensuring their clients continually get value from their engagement with you and the solutions you’ve sold them. Customer Lifetime Value is all about building the depth of relationships that create strong recurring revenue streams.

Download the on-demand content of Microsoft’s CLV Academy workshop webcast series! In this no-cost, low-risk, high-impact virtual classroom, we take partners on a customer-centric journey designed to help generate revenue and maximize loyalty.

CLV Academy content in this series offers prescriptive, how-to guidance:
CLV Onboarding – secure user adoption and consumption, provide deployment support & training, designate Digital Partner of Record, position for loyalty, develop new productivity topics
CLV Continuous Contact – maintain touchpoints, conduct usage checks, assess productivity needs, survey satisfaction
CLV Sales Planning & Execution – strengthen workload confidence, expand next logical purchase, maximize satisfaction, minimize churn