If you have questions that have not been addressed here, contact your local Regional Service
Regional Service Center
Yes. Licenses can be shared.
For Action Pack subscribers: you can share the licenses granted through your subscription within the subscribing country only. The licenses
granted to you are per country and cannot be shared across countries.
For competency partners: licenses can be shared across countries, but the total number of licenses used within a partner organization
cannot exceed the per country or worldwide maximum license cap. Partners can share licenses only within the organization1 that
earns these licenses—between the headquarters location and any of its associated locations. These locations must be associated with the
headquarters location at the Partner Membership Center to be eligible for this benefit. Partners cannot share licenses across separate
1Partner organizations with multiple office locations can enroll in the network with each location as a single organization, as headquarters
with multiple locations, or as a combination of these. If these locations or organizations are part of the same company conducting the same
business (for example, developing and selling the same products and services), Microsoft Partner Network will view these locations as a
single partner entity for the purposes of license grants and maximum grant limits.
No. The Microsoft Partner Network does not offer downgrade rights. You have 12 months to upgrade from the previous version of software
offered by the Microsoft Partner Network to the latest version. Refer to the software updates table for details. Note: this downgrade
policy does not apply to commercial training licenses granted to partners with the Learning competency and Visual Studio subscriptions received as part
of the Microsoft Partner Network.
Software Updates table
Partners may purchase an Additional Benefit Toolkit for any qualifying location linked to the organization’s headquarters. Additional
Benefit Toolkits are available to locations that attain at least one competency (specific to that location), and are intended to provide
additional silver or gold competency benefits to the qualifying location, including IUR licenses, Visual Studio subscriptions, and Technical
Presales and Advisory Services. Each qualifying location can obtain only one set of core benefits and receive IUR licenses related to the
specific competency it has earned. These additional IUR and Visual Studio subscription licenses are bound to the maximum country or worldwide license grants
listed on the Microsoft Competency License table. Demonstration and training licenses are not bound to maximum grants. Note that the
headquarters location is not eligible to purchase an Additional Benefit Toolkit; only associated, qualified locations can purchase
Additional Benefit Toolkits.
Yes. The Visual Studio subscriptions granted to your organization through the Microsoft Partner Network have different use rights than those
purchased through retailers or Microsoft Volume Licensing specialists. For instance, the Visual Studio subscriptions cannot be used by partners for
client specific solutions because this is a direct-revenue generating activity. For complete details, refer to the overview on the Visual Studio subscriptions page or the Product Usage Guide.
Visual Studio subscriptions page
Product Usage Guide
No. The Windows client licenses granted through the Microsoft Partner Network are upgrade licenses only. To apply these usage licenses to computers within your environment, each of the computers must have a preexisting, qualifying operating system license (that is, a license for Windows XP Professional, Windows Vista Business, Windows 7 Professional, or Windows 8 Pro).
Note: home editions are not considered a qualified operating system and are not eligible for a Windows 8 or 8.1 Enterprise upgrade license through the Microsoft Partner Network. The software licenses provided are for your organization’s internal installation only, and cannot be installed on any other computer outside your organization on either a permanent or a temporary basis. The product keys and the software bits provisioned through this program will allow for a clean or custom install of the software, thus providing the opportunity to customize the installation to suit your needs.
Product activation is required for Windows Server and client operating systems and all Microsoft Office client applications. Product keys
for these products are issued with a finite number of activations.
The way that product activation keys are consumed is different for Action Pack subscribers and competency partners.
For Action Pack subscribers, the product activation keys are consumed based on scenario:
For competency partners, each time a machine is activated, one of the product activations for that particular product key is consumed; this
includes situations in which the same machine is reimaged and activated. For this reason, the number of licenses your organization is
entitled to and the number of activations it has been assigned are not the same. You should not activate learning, development lab, and
demonstration computers that are frequently reimaged. Instead, for these computers, you should use the initial grace periods combined with
the rearm functionality. For specific details, refer to the Partner Volume Activation Guide. If you have questions about the product keys
you have been issued by the Microsoft Partner Network, contact your local Regional Service Center.
Key Management Service (KMS) keys are limited to Microsoft Volume Licensing customers and are not issued through the Microsoft Partner
Network. There are no exceptions to this policy. If your organization has access to a KMS key through a Volume Licensing agreement, you can
use your KMS keys for licenses granted through the Microsoft Partner Network. You can use any combination of methods and keys that you have
acquired through various Microsoft programs to activate machines, depending on your business and infrastructure needs, as long as the
systems are properly licensed and appropriate use rights are applied.
Product keys are used during the installation or activation process for software, and tokens are used to redeem cloud services. Both
product keys and tokens have a unique series of 25 characters consisting of five sets of five alphanumeric characters; this is also
referred to as a “5X5 product key”.
Your cloud services entitlement terminates at the conclusion of your program enrollment year. You can continue to have access to your cloud
services benefits past your program enrollment end date, but you will no longer have use rights through the program. During the program
year, your organization will be issued additional tokens as you qualify for more seats. A new set of tokens will be issued when you renew
your subscription or program membership each year. If you do not renew your membership, you must purchase the cloud services through Volume
Yes. If the other Office 365 seats are enterprise (E) or kiosk (K) SKUs. Other SKUs cannot be used on the same tenant.
Your organization can switch users between on-premises and Office 365 at any time during the subscription or program year, as long as you
do not exceed your license entitlement. You can also purchase the required CALs or online seats to fulfill your organization’s needs. For
complete details, refer to the Product Usage Guide.
A Microsoft Organization Account (also referred to as a Microsoft Account for Organizations) is specific to accessing Microsoft cloud services for your organization. The first time your organization signs up for a Microsoft cloud service such as Microsoft Azure Active Directory, Office 365, or Windows Intune, or signs up for Microsoft Azure as an organization, you are prompted to provide details about your organization and your organization’s Internet domain name registration. This process will create an Organization Account. After you have signed up for your first service, Microsoft recommends that you continue using the same tenant administrator account associated with your organization that you received when signing up.